Senior Network Operations Engineer

Job Title: Senior Network Operations Engineer Job Location: Vancouver BC ( Hybrid 4 days onsite ) ** Please note, this role is not able to offer visa transfer or sponsorship now or in the future** We are seeking a Senior Network Operations Engineer to support and maintain a large-scale enterprise network environment across retail stores, corporate offices, distribution centers, cloud platforms, and remote users. This role serves as a senior technical escalation point for complex network issues, major incidents, and operational improvements. Key Responsibilities Provide advanced L2/L3 support for network incidents and outages.Troubleshoot and resolve issues across LAN, WAN, Wi-Fi, VPN, SD-WAN, cloud, and security environments.Lead incident response for critical business-impacting events and perform Root Cause Analysis (RCA).Support network hardware refreshes, software upgrades, and technology deployments.Review and implement network changes following change management processes.Maintain network documentation, diagrams, and operational procedures.Mentor junior engineers and provide technical leadership.Develop automation solutions using Python, Ansible, APIs, or Terraform.Improve monitoring, observability, and operational efficiency.Coordinate with vendors and technology partners to resolve complex issues. Required Experience 8+ years of enterprise networking experience.5+ years in a Network Operations environment.Experience supporting large, geographically distributed enterprises.Strong troubleshooting, analytical, and communication skills. Required Technologies Cisco SD-WANCisco Meraki (LAN/WLAN)Palo Alto Firewalls & PanoramaZscalerAWS NetworkingMicrosoft Azure NetworkingAviatrixInfoblox DNS/DHCP Technical Skills Routing: BGP, OSPF, EIGRPSwitching and Wireless NetworkingFirewalls, VPNs, ZTNA, SASECloud Networking (AWS & Azure)Automation using Python, Ansible, Terraform, APIs, GitHubIncident & Problem ManagementRoot Cause Analysis (RCA) Preferred Certifications CCNP EnterpriseCCIEPalo Alto PCNSEAzure AZ-700AWS Advanced Networking SpecialtyITIL Foundation Ideal Candidate A hands-on network operations expert who takes ownership, excels in troubleshooting complex enterprise environments, leads major incident response, mentors team members, and drives automation and operational improvements. Salary And Other Compensation The annual salary for this position is between 94000 to 107000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time OffLong-term/Short-term DisabilityPaid Parental Leave Work Model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid requiring 4 days a week at client site in Vancouver BC and 1 day remote The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. “Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.