Level 2 IT Support Engineer

🚀 Level 2 IT Support Engineer – Melbourne | Hybrid Please Note: You MUST have worked for a IT Managed Service Provider (MSP) before to be considered for this role. Only PR of Australia/Aus Citizens/NZ Citizens will be considered. Candidates on a visa will NOT be considered. Please don't apply if you don't meed the above requirements. 📍 Location: Melbourne Metropolitan Area 💼 Employment: Permanent, Full-Time 💰 Salary: $75,000 – $85,000 + Super 🏠 Working Arrangement: Hybrid – Work from Home & Onsite Client Support 🚗 Driver’s Licence & Reliable Vehicle: Required Our client is an established and growing Australian Managed Service Provider (MSP) with a strong reputation for delivering high-quality technology solutions and support to a diverse range of businesses. They are currently looking for an experienced Level 2 IT Support Engineer to join their Melbourne-based team. This is an excellent opportunity for an IT professional who enjoys working directly with clients, solving technical problems, learning new technologies and working in a fast-paced, collaborative MSP environment. The Role As a Level 2 IT Support Engineer, you will provide Level 1 and Level 2 remote and onsite technical support to managed service clients. You will be responsible for resolving technical issues, meeting SLAs, supporting users across a range of environments and contributing to problem management and root-cause resolution. The role will involve a combination of remote work and onsite visits to client locations, with onsite requirements generally up to 3 days per week, although this will vary depending on client requirements. Key Responsibilities & Technologies You will work across a broad range of technologies, including: Windows desktops and operating systemsMicrosoft Office / Microsoft 365Active Directory – on-premises and AzureWindows ServerAzureExchangeFirewallsSwitchesLAN/WAN and networkingPrinting and end-user supportRemote and onsite troubleshootingProblem management and root-cause analysisSLA-driven service delivery What We're Looking For The successful candidate will have: 3+ years' experience in a help desk/service desk or IT support rolePrevious experience working for an IT Managed Service Provider (MSP) – essentialStrong technical knowledge across end-user support and Active DirectoryExperience with Windows Server, Azure and ExchangeExposure to networking, including LAN/WAN, firewalls and switchesStrong analytical and problem-solving skillsExcellent customer service and communication skillsA professional, positive and approachable personalityAbility to work effectively as part of a teamAbility to work autonomously and manage competing prioritiesA methodical and detail-oriented approachAbility to work quickly while maintaining quality and accuracyA genuine willingness to learn and develop technically What Our Client Offers Permanent full-time opportunityCompetitive salary of $75K–$85K + SuperHybrid working environmentVariety of remote and onsite client workExposure to a broad range of technologies and environmentsSupportive and collaborative team cultureOpportunities for ongoing technical development and upskilling Eligibility Requirements Must be based in the Melbourne Metropolitan areaMust hold Australian Citizenship or Permanent ResidencyVisa-sponsored or temporary visa candidates will not be consideredValid Australian driver's licence requiredMust have access to a reliable vehicle for onsite client supportApplicants must be available to commence immediatelyA police check will be required during the final recruitment stage Recruitment Process The process will generally involve: Initial interviewTechnical assessment completed onlineSecond/final interviewAdditional interview if requiredBehavioural assessmentReference checks and formal offer 📩 Interested? Apply now or contact us for a confidential discussion. We are reviewing candidates ASAP, with interviews commencing immediately. 📩 Interested? 📩 Apply via LinkedIn or send your CV to c.thum@cipherrecruit.com.au or contact Charmaine Thum on 0439 320 538 for a confidential discussion. Applicants must have full Australian working rights.