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Lead Amazon Connect Solutions Engineer

Acestack — Canada · Posted ~4 hours ago

Lead Full-time Hybrid CAD $120K base + benefits

Skills

Amazon Connect Contact Flows AWS Lambda DynamoDB API Gateway S3 CloudWatch Java telephony systems Python

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Summary ✨ AI‑Generated

A technology solutions team is seeking an experienced engineer to lead enterprise contact center implementations. The role focuses on cloud communication platforms, integrations, automation, and large-scale customer service infrastructure.

Highlights

Senior technical leadership role with strong compensation, benefits, and opportunities to design enterprise-scale customer communication platforms.

Description

Job Role : Technology Solutions Lead / Senior Amazon Connect Engineer Location : Toronto ON Experience: 5 - 9 years of experience Job Type : Full time Permanent Salary range : CAD $120 K Base +Benifts. 5+ years of hands-on experience with Amazon Connect. Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design. Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch. Knowledge of Amazon Lex for chatbot and voice bot implementations. Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing. Experience designing and supporting enterprise-scale contact center infrastructure. Ability to troubleshoot routing issues, call failures, and performance bottlenecks. Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms. Strong Java development skills; knowledge of Python and JavaScript is desirable. Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred. Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP