Director of DevOps Insights

Job Description What is the opportunity? RBC's DevOps team owns the data behind how our engineers work: the telemetry from every tool in the software development lifecycle, from source control and CI/CD through to the AI coding assistants developers now use every day. As Director, DevOps Insights, you'll lead the data engineering and data science team that turns this telemetry into answers senior and executive leadership act on. What is AI adoption costing us, what is it returning, where is developer productivity improving, and where is it stuck? You'll own the Tokenomics model that forecasts AI spend across engineering and the productivity measurement that shows whether the investment is paying off. This is a hands-on leadership role for someone who uses AI coding agents daily and wants to lead a team that does the same What will you do? Lead and grow the team Manage, coach and develop a team of data engineers and data scientists, setting clear goals and creating growth paths for each personBuild a team culture where AI agents are part of everyday engineering and analysis work, and where output quality is measuredPrioritize the team's work against the highest-value questions from leadership, Finance and engineering teams Own the developer data platform Set the roadmap for ingesting, modelling and serving telemetry from the tools developers use: source control, CI/CD, work tracking, IDEs, AI coding assistants and cloud platformsDirect the engineering of pipelines on Snowflake, Airflow and Python, with the reliability and data quality standards a bank requiresEstablish the metrics definitions (DORA, SPACE and RBC-specific measures) used across RBC Deliver Tokenomics and productivity insights Own the cost attribution and forecasting model for AI tooling usage across engineering, and report it to executive leadership and FinanceProduce the analysis that shapes AI usage policy and provides input to vendor negotiationsQuantify developer productivity and the benefits of AI adoption, and present findings that lead to decisionsBuild self-serve reporting so teams and leaders can answer routine questions without the team in the loop Apply AI to the work Use AI coding agents and analytical tools in the team's own pipelines, analysis and reporting, and set the standard for how they're usedEvaluate model cost and quality trade-offs when applying LLMs to insights problems Partner across the bank Work with Finance on spend forecasting and budget planning for AI and developer toolingPartner with platform owners and engineering leaders to close data gaps and validate findingsPresent to senior and executive audiences with clear recommendations What Do You Need To Succeed Must Have Minimum 10+ years in data engineering, data science or software development, with 3+ years in director-level or equivalent leadership rolesPeople management experience leading data engineers and/or data scientists, with a record of coaching and growing individualsDaily hands-on use of AI coding agents in your own work, and the ability to discuss in detail how you use them, where they fail and how you check their outputStrong data engineering background: Python, SQL, Snowflake, Airflow and cloud data platformsExperience turning operational telemetry into metrics and insights for senior audiences; familiarity with DORA, SPACE or comparable frameworksExperience with cost analysis or forecasting of technology spend, presented to executives and finance partnersAbility to prioritize competing demands against a small team's capacity and to influence without direct authority Nice to have Shipped an LLM-based capability into productionLed AI adoption across an engineering or analytics team and measured its resultsExperience shaping usage policy or contributing to vendor negotiations for developer or AI toolingData science depth: statistical analysis, experimentation and forecasting modelsExperience working in a large regulated organization, such as a bank What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance options #TECHPJ Job Skills Big Data Management, Cloud Computing, Database Development, Data Mining, Data Warehousing (DW), ETL Processing, Quality Management, Requirements Analysis, Software Product Management, Waterfall Model Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-09-09 Application Deadline: 2026-10-14 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.