Deskside Support Engineer

Insight Global are seeking a Weekend Deskside Support Engineer for a leading global financial services organisation. This position requires 5 days onsite (Saturday to Wednesday) in London, UK for a 12-month contract and is Inside IR35. The successful candidate will support end-user technology services as part of a large-scale infrastructure and network upgrade initiative. This role is focused on delivering excellent deskside support, troubleshooting hardware and software issues, validating desktop and telephony infrastructure, and ensuring a seamless experience for end users. The ideal candidate will be highly reliable, proactive in communication, and comfortable working independently while engaging with a variety of stakeholders. Must-Have Requirements Include: Bachelor's degree or diploma.Previous deskside support experience.Basic troubleshooting experience across desktop environments.Strong experience supporting Windows operating systems.Strong knowledge of Microsoft Excel.Ability to commit to weekend working schedules.Excellent written and verbal communication skills.Strong stakeholder engagement and customer support skills.Ability to work autonomously with a proactive and reliable approach. Plusses Include: Experience supporting telephony systems.Experience with workplace technology deployments or infrastructure upgrades.Exposure to asset management and inventory tracking processes. Day-to-Day Responsibilities: Provide deskside support for end users across desktop and workplace technologies.Perform infrastructure validation activities for end-user computing and telephony systems.Conduct user login testing and system validation checks.Support Zoom and collaboration technology testing.Complete workplace asset scanning and inventory management activities.Troubleshoot desktop, hardware, software, and telephony-related issues.Communicate effectively with stakeholders to ensure a high-quality support experience.Maintain accurate records of incidents, assets, and support activities.Support technology readiness activities as part of a wider network upgrade programme. Work Schedule: Weekend hours: 8:00 AM to 4:00 PMWeekday hours: 7:00 AM to 4:00 PM If you are interested in joining a globally recognised financial services environment and have a passion for end-user support and technology operations, we'd love to hear from you.