ServiceNow Developer

ServiceNow Developer (Platform Engineering) Location: Glasgow (hybrid 3 days in a week at office) The role We're looking for a ServiceNow developer who is a software engineer first. You'll build on the platform where the platform is the right answer, and build outside it when it isn't — then integrate the two cleanly. Much of the work is deciding which of those two things a given requirement actually needs, and being able to defend that call. Day to day you'll take business problems that arrive as vague requests, work out what they really require, and deliver working solutions across ServiceNow and the surrounding estate. Look for profiles who transitioned from Software engineering/programming (Java/C++/Python/ Scripting languages) to ServiceNow development. What you'll do Design and build on ServiceNow: catalog items, workflows and Flow Designer, Business Rules, Script Includes, UI Actions and Policies, Scoped Applications, ACLs and role modelsWrite server-side and client-side script that holds up — code that survives an upgradeBuild integrations both ways: REST and SOAP, IntegrationHub spokes and custom actions, MID Server patterns, OAuth and token handling, scheduled and event-driven flowsBuild the parts that don't belong in ServiceNow — a Python or Node service, a scheduled job, a data pipeline, a lightweight UI — and integrate them properly rather than forcing everything into the platformDebug across boundaries: instance logs, transaction traces, API payloads, upstream systems, network and auth failuresPush back on solutions that will cost more in technical debt than they save, and propose the alternativeOwn quality: version control, code review, ATF or equivalent test coverage, update set and CI/CD discipline, documentation someone else can pick upWhat you need 4+ years building on ServiceNow, with real scripting depth rather than configuration-only experienceStrong JavaScript, and at least one other language you're productive in — Python, Java, Go or similarPractical integration experience: REST APIs, authentication patterns, error handling, retries, idempotency, dealing with systems that behave badlySQL and a working understanding of data modellingFamiliarity with Git, CI/CD, and the basics of running something in productionJudgment about platform boundaries — when a requirement is a good fit for ServiceNow, when it's being shoehorned in, and what the alternative looks likeAbility to work directly with business stakeholders and translate an ambiguous ask into a designNice to have ServiceNow CSA or CAD certification, or ITSM, ITOM, SecOps, HRSD or CSM module experienceCloud platform experience (AWS, Azure or GCP), containers, serverlessExperience with an enterprise integration layer — Kafka, MuleSoft, message queuesFront-end work outside the platform: React, Angular, Service Portal or UI BuilderExposure to AI-assisted development and applying LLMs to service workflows sensibly