Technical Support Engineer

About Persistent: We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PE…® Assessment 2025 Read more - https://www.persistent.com/ About Position and details: Role: Technical Support EngineerLocation: Krakow, PolandMode: HybridExperience: 3 to 10 yearsJob Type: Permanent role Your Role and Responsibilities: As a Technical Support Professional, you will gain experience in a customer-facing capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of support, development, and service processes and deliveries. Knowledge of other business procedures and professional training in mediation or conflict resolution will be taught. Your primary responsibilities include: Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.Business Networking Experience: In-depth experience and understanding of OEM support organizations, facilitating effective networking and collaboration.Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Required Professional and Technical Expertise 3+ years of experience in a customer support environmentAble to diagnose/troubleshoot problems ranging from code defects, configuration issues, or performancePossess strong English verbal and written communication skillsMust be highly motivated, eager to learn and have a passion for supporting great productsComfort in linux/unix and windows operating systems Preferred Professional and Technical Expertise Knowledge of or experience using cloud software such as AWS, AZURE, IBM CLOUDKnowledge of or experience with containersWorking knowledge of databases such as DB2, SQL Server, Oracle, Databricks, SnowflakeWorking knowledge of browser communication and extensions (Chrome, Firefox, Safari)Ability to analyze system output logs, traces, and dumpsKnowledge of customer relationship management tools such as CSP and/or Salesforce Benefits: Competitive salary and benefits packageCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certificationsOpportunity to work with cutting-edge technologiesEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awardsAnnual health check-upsInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values-Driven, People-Centric & Inclusive Work Environment: Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles.Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let's unleash your full potential at Persistent - persistent.com/careers "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."