ACI MTS Support and Configuration Development Engineer

Position Description We are seeking an experienced ACI MTS Support and Configuration/Development Resource to provide expert level (L3) production support, configuration, and technical development for enterprise payment processing systems built on the ACI Money Transfer System (MTS) platform. The ideal candidate combines deep platform knowledge with strong analytical rigor to resolve complex, high impact production incidents, drive root cause analysis, and support the ongoing stability, configuration, and modernization of payment systems operating in high volume, real time and batch environments. This role sits at the intersection of production support and platform engineering — requiring both reactive incident resolution skills and proactive configuration/development capability to strengthen system reliability over time. Your future duties and responsibilities Production Support & Incident Management (L3) Act as the senior technical escalation point for high-priority incidents affecting ACI MTS payment processing systems. Perform deep investigation of application logs, transaction data, and system behavior to diagnose issues across application, configuration, and integration layers. Conduct thorough Root Cause Analysis (RCA) for production incidents and document findings for stakeholders and audit purposes. Drive timely resolution of critical incidents to minimize business impact and ensure continuity of payment operations. Work effectively with limited or incomplete data to isolate root causes under time sensitive, high-pressure conditions. Configuration & Development Configure, customize, and maintain ACI MTS components to support new payment flows, product changes, and regulatory requirements. Support development and enhancement of interfaces, rules, and parameters within the MTS platform. Partner with development teams to implement fixes, patches, and configuration changes arising from RCA findings. Contribute to design and implementation of long-term fixes that reduce recurrence of known issues. Release & Change Management Support release validation activities, including pre and post deployment testing and monitoring. Validate configuration changes and code deployments in test and production environments to ensure system integrity. Monitor system health and transaction flows following releases to proactively identify anomalies. Cross Functional Collaboration Collaborate closely with Development, QA, Infrastructure, and Business teams to triage and resolve issues end to end. Communicate technical findings clearly to both technical and non-technical stakeholders, including leadership during major incidents. Participate in incident review/postmortem sessions and contribute to continuous improvement initiatives. Continuous Improvement & Modernization Identify recurring issues and systemic risks; propose and help implement long term structural improvements. Contribute to payment system modernization initiatives, including architecture reviews and platform upgrade planning. Stay current on ACI MTS platform updates, industry payment standards, and emerging technologies in the payments domain. Required Qualifications To Be Successful In This Role Proven hands on experience supporting and configuring the ACI MTS (Money Transfer System) platform in a production banking/payments environment. Strong background in L3 production support for enterprise payment processing systems. Demonstrated expertise in Root Cause Analysis (RCA) for complex, multi layered production incidents. Experience analyzing transaction flows, application logs, and system interactions across integrated platforms. Working knowledge of high volume, real time and batch payment processing systems. Ability to troubleshoot issues spanning application, configuration, and integration layers. Experience supporting release validation and post deployment monitoring. Strong analytical and structured problem solving skills, including the ability to work effectively with limited data. Excellent communication skills, with the ability to translate technical issues for non technical stakeholders. Demonstrated ability to perform under pressure in high stakes, time critical production environments. Preferred / Nice to Have: Exposure to payment system architecture design and modernization projects. Familiarity with related payment standards (e.g., ISO 8583, ISO 20022, SWIFT). Experience with monitoring/observability tooling for payment platforms. Prior experience mentoring or leading junior support engineers. Understanding of regulatory and compliance considerations in cross border/domestic payments. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $176,300.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well-being programs Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.