Summary
✨ AI‑Generated
A technology organization is seeking a skilled platform developer to design, configure, and enhance enterprise service management solutions. The role involves building workflows, integrations, portals, and supporting platform improvements while collaborating with cross-functional teams.
Highlights
Opportunity to work on enterprise platform customization, integrations, workflow automation, and collaboration with technical and business teams.
Description
Melbourne, Sydney and Canberra
Key Responsibilities
Design, develop, configure, and customize applications on the ServiceNow platform.Build and maintain workflows, business rules, UI policies, client scripts, script includes, and catalog items.Develop and support ServiceNow modules such as:IT Service Management (ITSM)IT Operations Management (ITOM)IT Asset Management (ITAM)HR Service Delivery (HRSD)Customer Service Management (CSM)Create and maintain Service Catalogs, Knowledge Management solutions, and self-service portals.Develop integrations with third-party systems using REST, SOAP, APIs, and MID Server.Perform platform upgrades, enhancements, and troubleshooting activities.Collaborate with business stakeholders, architects, and support teams to gather and implement requirements.Ensure adherence to ServiceNow development best practices and governance standards.Create technical documentation and knowledge transfer materials.Participate in code reviews, testing, deployment, and production support activities.Required Skills & Experience
3-8 years of overall IT experience with at least 2+ years of hands-on ServiceNow development experience.Strong experience with:ServiceNow Platform DevelopmentJavaScriptGlide APIsService CatalogWorkflow/Flow DesignerBusiness RulesClient ScriptsUI PoliciesScript IncludesACLsExperience in ITSM implementation and customization.Hands-on experience with REST/SOAP integrations and API development.Knowledge of ServiceNow CMDB and Discovery is preferred.Familiarity with Agile/Scrum development methodologies.Strong analytical and problem-solving abilities.Preferred Qualifications
ServiceNow Certified System Administrator (CSA).ServiceNow Certified Application Developer (CAD).Additional certifications in ITSM, ITOM, CSM, HRSD, or Integration Hub are advantageous.Exposure to cloud technologies (Azure, AWS, GCP) is a plus.
