Description
Key Responsibilities
1.
Application Support & Maintenance
Provide expert-level troubleshooting, root‑cause analysis, and resolution of platform issues across Salesforce core, Experience Cloud, integrations, and custom components.Maintain platform stability by monitoring jobs, logs, APIs, errors, governor limits, and overall system performance.Develop and maintain operational documentation, runbooks, SOPs, data dictionaries, workflow inventories, and system configurations.Conduct proactive maintenance, including refactoring, technical debt reduction, performance tuning, and remediation of security findings.2.
Development, Enhancements & Modernization
Architect, design, and implement new features using Apex, Lightning Web Components, Flows, permission models, and data structures.Lead code reviews, enforce secure coding standards, and ensure high test coverage and adherence to best practices.Own and manage multi‑environment release cycles (Dev, QA, UAT, Staging, Prod) using CI/CD pipelines and version control.Translate complex business requirements into scalable, maintainable, and compliant technical solutions.3.
Integration & Interoperability
Design, support, and optimize API-based integrations, including MuleSoft or similar middleware frameworks.Ensure reliable and secure data exchange between Salesforce and external systems involved in reporting, surveillance, analytics, and operational workflows.Monitor API health, throughput, rate limits, and error handling; implement resilience patterns such as retries, queueing, and payload optimization.Maintain integration mapping documentation, interface specifications, and versioning strategies.4.
Security, Compliance & Governance
Ensure all work adheres to cybersecurity, identity governance, and secure SDLC requirements.Implement and maintain platform-level security controls including Field Audit Trail, Event Monitoring, Platform Encryption, MFA, least privilege access, and audits.Support vulnerability remediation, conduct impact assessments, and participate in architectural reviews.Maintain compliance in all aspects of environment management, data access, logging, encryption, and change control.5.
Enterprise‑Scale Operations
Manage sandbox strategy, refresh cadence, and environment alignment across the development lifecycle.Implement advanced monitoring, alerting, observability dashboards, and performance analytics.Support platform continuity through backup/restore strategies, DR planning, and failover procedure validation.Conduct periodic platform health reviews and provide recommendations for stability, scalability, and long‑term optimization.6.
Training, Knowledge Transfer & Internal Capacity Building
Develop structured training programs for internal teams covering administration, configuration, development, and troubleshooting.Create durable documentation including architecture diagrams, workflow maps, deployment guides, operational procedures, and technical standards.Mentor internal staff to ensure sustainable long-term support and enhance overall organizational Salesforce capability.Facilitate post‑implementation ownership transition and ensure internal teams can independently manage ongoing enhancements.7.
Licensing & Platform Strategy
Maintain expert-level understanding of Salesforce license structures, including core licenses, Experience Cloud, API usage entitlements, feature tiers, and cost impacts.Map license assignments to required roles and propose adjustments to optimize cost and functionality.
