IT Infrastructure Service Manager - IAM & Cloud

Before You Apply To help you assess whether this opportunity is the right fit, please review the following requirements: Please ensure that your CV clearly highlights the relevant technology stack and experience required for this role.Location: Hybrid working model based in Warsaw city centre. Applicants must be able to commute to the office 3 days per week.Work Authorization: Unfortunately, visa sponsorship is not available for this position. Applications are welcome from candidates with the legal right to work in Poland, including Polish and EU citizens.Employment Type: Permanent, full-time position (Umowa o Pracę / UoP). Summary We are looking for an experienced IT Infrastructure service Manager to own the design, delivery and governance of enterprise IAM and cloud services (Okta, Azure, and broader Microsoft ecosystem) across multiple countries. You'll be the person vendors and MSPs answer to- driving RFPs, SLA performance, and large- scale infrastructure standardization from the ground up. This is an hands- on leadership role for someone who can translate business needs into service blueprints and hold both internal stakeholders and external partners accountable to them. Job Responsibilities Service Planning and Roadmap Formulation: Plan and define the future vision of assigned services based on business requirements, translating them into specific service specifications and operational standards.Service Implementation and Transition Management: Lead the launch of assigned services and ensure a smooth service launch by managing and approving construction and operations from a planning perspective.Service Governance and Standardisation: Define regional standards for assigned services to maintain and improve consistent control and governance.Definition of SLA/OLA and Policies: Formulate Service Level Agreements (SLAs) for assigned services and ensure the operational quality of various policies, such as change management.Operational Vendor and Contract Management: Optimise partnerships with vendors through RFP creation, contract monitoring, SLA compliance supervision, and escalation management.License and Cost Management: Maximise cost efficiency through centralised procurement and negotiation of licenses, as well as continuous monitoring of usage. Qualifications and Skills Service Design and Planning Ability: The skill to understand abstract business needs and translate them into concrete IT service requirement definitions and service blueprints.Service Implementation and Project Management Ability: The driving force to control development vendors and safeguard quality and schedules during the introduction of new services or large-scale updates.Service Infrastructure Expertise: Understanding of the functions and governance of major cloud services such as Okta and Azure.Operational Vendor Management Experience: Practical experience in SLA management, quality supervision, and contract negotiation with operational vendors.Policy Formulation Ability: The skill to articulate and define service operational policies and standardisation rules.Communication and Negotiation Skills: The ability to build consensus on requirements with stakeholders and external vendors. Education & Experience Requirements IT Service Management and Planning/Operations Experience: 5+ years of practical experience in service planning, implementation, or global-scale operations management within the IT infrastructure domain, including Identity & Access Management (IAM), Microsoft Azure, Microsoft Entra ID (Azure AD), Microsoft 365, cloud platforms, networks and global service delivery.Infrastructure Service Ownership & Governance: Proven experience owning, governing, and continuously improving enterprise infrastructure services, ensuring alignment with business requirements and operational standards.Vendor Management and SLA Operations Track Record: Experience leading RFP creation, performance management based on SLAs/KPIs, and escalation responses with external vendors and Managed Service Providers (MSPs).Driving Global/Regional Projects: A proven track record of driving the introduction, migration, or standardisation of infrastructure services across multiple locations or countries as a Project Manager or Service Owner.Technical Understanding of Infrastructure: Foundational architectural understanding of Identity & Access Management solutions, including Microsoft Entra ID (Azure AD) and/or Okta, as well as cloud platforms such as Microsoft Azure. Nice to Have Organisation and Service Launch Experience: Experience participating in the launch of a new IT organisation or driving IT service standardisation and rollout from scratch.License and IT Budget Management Experience: Practical experience in license procurement/negotiation for large enterprise contracts and cost optimisation through continuous usage monitoring.Consensus Building in Cross-Cultural Environments: Experience working in multinational team environments and managing gap adjustments/alignments between business and IT departments across different time zones and cultures. Languages English- business fluent For more information, please send me your CV to kkalandyk@redglobal.com and I will call you back to provide you with more details.