Summary
✨ AI‑Generated
Work in an operations-focused role helping businesses join and succeed on a digital platform. You will manage onboarding activities, solve partner issues, and improve processes through collaboration and problem solving.
Highlights
Role focused on improving partner onboarding processes, supporting business growth, and collaborating with diverse teams in a fast-moving technology environment.
Description
Job DescriptionJob Ref ID: JR0086613
Company Description:
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door.
Delivery Hero SE operates in over 70 countries worldwide, powered by tech and designed by people.
As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem.
We move fast, take action, and adapt.
No matter where you're from or what you believe in, we build, we deliver, we lead.
We are Delivery Hero.
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses - foodpanda in Asia, foodora and Yemeksepeti in Europe.
All three businesses now make up the second-largest organization within the Delivery Hero Group, leading food delivery and Q-Commerce across 16 markets in Asia and Europe.
Job Description:
As a Specialist in Shops Onboarding & Support, you will play a key role in shaping the strategic design and framework for vendor onboarding, incubation, and operational support across our three brands foodpanda, foodora, and Yemeksepeti.
To provide fast onboarding, hypercare incubation, and seamless vendor supporting, you will be responsible for designing scalable onboarding & incubation process, equipping commercial teams through training and resources, collaborating across departments to execute the programs, and driving the strategy for vendor operations support.
You will enable local teams, track performance metrics, and optimize processes to empower vendor success across our platform.
Main Responsibilities:
Process Design: Design scalable shops onboarding and incubation processes to establish a structured framework across regional markets.
Training & Enablement: Create and manage onboarding and incubation training materials, delivering training programs to relevant commercial and vendor operations teams.
Stakeholder Collaboration: Collaborate closely with key internal stakeholders to enable seamless execution of vendor onboarding and incubation programs.
Performance Management: Track onboarding and incubation performance metrics, analyzing key indicators to define clear strategic next steps and optimizations.
Support Strategy Formulation: Define and refine the overarching strategy for vendor operations support to elevate issue resolution time & service quantity .
Process Optimization: Work closely with the Product Operations team to streamline vendor operations support processes and remove operational bottlenecks.
