Summary
✨ AI‑Generated
A team lead role overseeing onboarding and content operations, coaching team members, monitoring quality, and improving workflows.
Highlights
Team leadership role combining operations, quality improvement, reporting, and cross-functional collaboration.
Description
Job DescriptionMonitors the content & onboarding team members, ensuring SLAs and quality standards are met.
Track agent performance and prepare reports using advanced Google Sheets, Excel, PowerPoint, and Google Slides.
Ensure accurate menu creation, timely updates, and dish-level photography in line with SOPs.
Train vendors on tablet operations, order fulfillment, operating hours, and payment and billing processes.
Conduct regular quality checks to improve content accuracy and customer experience.
Collaborate with cross-functional teams to share insights & run projects to improve onboarding and content processes.
Delivery Hero Team Lead, Content & Onboarding | SmartRecruiters Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Team Lead, Content & OnboardingFull-timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
We operate in around 65 countries worldwide.
Headquartered in Berlin, Germany.
Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionMonitors the content & onboarding team members, ensuring SLAs and quality standards are met.Track agent performance and prepare reports using advanced Google Sheets, Excel, PowerPoint, and Google Slides.Ensure accurate menu creation, timely updates, and dish-level photography in line with SOPs.Train vendors on tablet operations, order fulfillment, operating hours, and payment and billing processes.Conduct regular quality checks to improve content accuracy and customer experience.Collaborate with cross-functional teams to share insights & run projects to improve onboarding and content processes.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.
