Bilingual Software Quality Analyst

Position Description This is a hybrid role based partly in our Montreal office and partly remote We are looking for a Bilingual Software Quality Analyst. In this role you will be responsible for executing quality testing on our software solutions. This will include working on the newest features of our software, individual defects, and regularly testing critical business processes by utilizing solutions. Under minimal supervision, you will play a key role within the team, understand and apply quality assurance and software testing concepts and practices. We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec. Responsibilities Assess the condition and quality of software builds, bug fixes and interim releasesTest and certify software defect fixes and new functionality by executing functional, application and regression tests for software releasesClearly document, communicate and escalate all risks and issuesWrite clear defect reports for identified software and functional defects based on testing resultsWork quickly and thoroughly in a fast-paced environment to achieve timeliness and objectivesHelp guide teams to deliver high quality products to our customersWork closely with internal teams to communicate complex issues and ensure a good understanding of the softwareEnsure consistency and accuracy of translations across multiple products Training Classroom-style, on-the-job with a mentor, and online courses Requirements Fluent in French and EnglishAssociate degree in related field or equivalent work experienceExperience with software testing preferredAbility to think critically, problem solve and take initiativeExceptional communication and organizational skillsStrong attention to detailAbility to multitask in a fast-paced environmentAbility to travel to the United States for additional company-paid training, if offered Benefits Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: Medical, dental, vision, and life insurance Pension plan (100% company match up to 6%) Professional development and training Promotion from within Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. Paid vacation and sick days Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.