Oracle Developer

About The Company Hays Technology is a leading recruitment agency specializing in connecting talented professionals with innovative organizations across various technology sectors. With a strong global presence and a commitment to excellence, Hays Technology prides itself on delivering tailored staffing solutions that meet the unique needs of its clients. The company values integrity, professionalism, and a client-centric approach, ensuring that both employers and candidates receive the highest level of service. Hays Technology continuously invests in its network and expertise to stay ahead of industry trends, providing opportunities for career growth and development within the technology landscape. About The Role Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will possess strong experience in configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, and developing business processes to support customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Qualifications The ideal candidate will have a degree in Computer Science, Information Technology, or a related discipline, or possess equivalent commercial experience. Oracle Service Cloud certification is desirable but not mandatory. Candidates should demonstrate proven experience in developing and configuring Oracle Service Cloud (RightNow) platforms, with a solid understanding of data migration, system integration, and platform customization. Strong troubleshooting, problem-solving, and stakeholder management skills are essential to succeed in this role. Knowledge of SQL, database design, and experience working within Agile delivery environments will be advantageous. Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications to meet business requirements.Design, create, and maintain custom objects, fields, tables, and relationships to support business processes.Develop and configure business rules, workflows, and automation processes to streamline customer service operations.Configure workspaces, reports, dashboards, and user interfaces to enhance user experience and operational efficiency.Support data management activities, including imports, exports, and data integrity checks to ensure data quality.Collaborate with business stakeholders to gather requirements and translate them into technical solutions aligned with best practices.Troubleshoot and resolve platform, configuration, and data issues promptly to minimize operational disruptions.Support integrations between Oracle Service Cloud and third-party applications, ensuring seamless data flow and system interoperability.Document technical designs, configurations, and development activities to maintain comprehensive records for future reference.Participate in system testing, user acceptance testing, and deployment activities to ensure smooth rollouts of new features and updates.Ensure all solutions adhere to Oracle best practices, security standards, and compliance requirements. Benefits Hays Technology offers a competitive package that includes flexible working arrangements, opportunities for professional development, and exposure to cutting-edge technology projects. The role provides valuable experience working with Oracle Service Cloud and other enterprise platforms, with potential for extension or transition into a permanent position. Additionally, candidates will benefit from a collaborative work environment that encourages innovation and continuous learning. The company supports its employees with comprehensive onboarding, ongoing support, and access to resources that foster career growth. Equal Opportunity Hays Technology is committed to fostering an inclusive and diverse workplace. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. We believe that diversity enriches our organization and drives innovation, and we are dedicated to providing a supportive environment where everyone can thrive and succeed.