AV Service Engineer - Control Systems & Device Integration

Department: Technical Support Location: Burlington, ON, Canada Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment with a specific focus on , our software-defined control and monitoring platform. VUE unifies control of MAGNUM-orchestrated broadcast/AV infrastructure — routing, multiviewers, master control, and audio processing — into a single customizable, widget-based interface. VUE is extensible to third-party equipment through device drivers and direct API integration. You will be responsible for extending 's reach into new and existing customer environments by working with consultants, system integrators and/or end users to understand workflows and/or specific UI requirements, create the control surface, test and deploy. The role requires in-depth knowledge of VUE configuration options including building and modifying device drivers, scripting control and automation where needed and implementing direct API control (REST, SOAP, SNMP, WebSocket, serial protocols, and proprietary vendor SDKs) when a pre-built driver doesn't exist or needs customization. You will be the technical bridge between customer requirements, third-party device documentation, and Evertz's control ecosystem — playing an integral role system deployment and functionality. What You'll Do - Configuration & Control Design Design, build, and deploy custom widget layouts and workspaces tailored to customer operational workflowsIntegrate with for router control, multiviewer management, master control/branding, and playout systemsConfigure alarms, salvos, UMDs, and automation/override widgets to match site-specific operational requirements Device Driver Development Create new device drivers for third-party equipment not natively supported by , based on vendor protocol documentation (serial, IP, etc.)Modify and extend existing Evertz device drivers to support additional functionality, firmware revisions, or non-standard implementationsTest, validate, and document driver behavior against real hardware in lab and field environmentsWork with Evertz product/R&D teams to escalate driver issues, contribute improvements back into the driver library, and stay current on 's driver framework as it evolves Third-Party API Integration Evaluate third-party device APIs (REST, SOAP, WebSocket, proprietary SDKs) and determine the best integration path — existing driver, custom driver, or direct API call configuration withinConfigure to communicate directly with device-native APIs where full driver development isn't required or practicalTroubleshoot authentication, polling/subscription behavior, and latency issues between and third-party systemsDocument integration patterns for reuse across future projects and customers Field & Customer Support Commission VUE-based control systems on customer sites and deliver operational trainingRespond to customer issues involving control logic, driver behavior, or third-party integration failures; troubleshoot to root causePartner with sales engineering and product management to scope control/integration requirements during the pre-sales and design phaseAuthor internal documentation (driver specs, integration notes, best practices) for the technical support and engineering teams Required What You Bring - Degree or diploma in Computer Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline — or equivalent hands-on experienceHands-on programming/scripting ability (e.g., C#, C++, Python, JavaScript, or similar) sufficient to build or modify device drivers from a protocol specWorking knowledge of common device communication protocols: TCP/IP, UDP, serial (RS-232/RS-422/RS-485), SNMP, and RESTful/SOAP web APIsComfort reading third-party equipment documentation (protocol manuals, SDKs, MIBs, APIs and other standards specifications) and translating it into working control logicStrong troubleshooting instincts — comfortable diagnosing whether an issue lives in the device, the network, the driver, or the configurationWillingness to travel to customer sites for commissioning, training, and escalated supportStrong written and verbal communication skills; ability to document technical work clearly for both internal teams and customers Strongly Preferred Prior experience programming AV control systems (Crestron SIMPL/SIMPL#, AMX NetLinx, Extron Global Scripter/GUI Designer, Q-SYS)Exposure to Evertz , , or broadcast router control concepts (sources/destinations, salvos, tally/UMD)Experience integrating disparate systems via API (building or consuming REST/SOAP endpoints, handling auth tokens, parsing JSON/XML)Familiarity with SDVN/SMPTE ST 2110, IP-based broadcast infrastructure, or Pro AV over IP environmentsWorking knowledge of Linux Nice to Have AVIXA CTS / CTS-D / CTS-I certificationExperience with Evertz School, Academy, or School trainingBackground supporting government, defense, or other secure/mission-critical AV environments What We Offer Employer funded benefits program Competitive total compensation packageWork-Life BalanceEmployee assistance planEmployee Discount Platform Career Progression Casual Work Environment Social Events and Sports TeamsOnsite Counsellor Location: Burlington, Ontario [Update as needed] Hours: Monday to Friday, 40 hours per week Vacancy: This is a newly created position Salary Range (Based on relevant Experience): $50,000 to $70,000 per year. About Evertz Microsystems (TSX: ET) Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard. Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact. Join a team where your work shapes the future of broadcast and new media industries. Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview. Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement. Apply Now Back to Careers