Senior Technical IT Project Manager

Compensation & Location Location: Torrance, CA Pay Range: $67.00 – $74.00 per hour (based on experience and internal equity) Schedule: Full-time, contract; long-term opportunity Work Type: Hybrid (4 days onsite, 1 day remote) Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education 📍 Must be willing to work onsite in Torrance, CA (LA County) ✅ Sponsorship is available for this role ‼️ ONLY W2 – NO CORP to CORP – NO 3rd Parties Position Summary We are seeking a Senior Technical IT Project Manager to lead the delivery of enterprise customer experience platform enhancements centered around Qualtrics, AWS, and enterprise system integrations. This role will oversee complex technical projects involving APIs, ETL/data pipelines, cloud integrations, production support, vendor management, financial oversight, and Agile delivery while ensuring successful execution across multiple cross-functional teams. The ideal candidate combines strong technical project management expertise with systems analysis, enterprise integration knowledge, AWS experience, and the ability to drive technical delivery while partnering with business stakeholders, vendors, architects, QA teams, and Product Owners. Key Responsibilities Lead end-to-end technical delivery of Qualtrics platform enhancements, integrations, and enterprise initiativesDevelop and manage project plans, schedules, RAID logs, implementation milestones, budgets, and financial forecastsCoordinate cross-functional delivery across Product, Engineering, QA, Infrastructure, Architecture, AWS, and vendor teamsAnalyze technical requirements, APIs, ETL pipelines, system integrations, data flows, and implementation dependenciesManage technical delivery backlogs alongside Product Owners, including prioritization, refinement, and implementation planningReview technical architecture, solution designs, interface specifications, data mappings, and vendor deliverablesLead technical production support, root cause analysis, incident management, and SLA governanceEvaluate implementation risks, technical debt, architecture impacts, and platform scalabilityCoordinate UAT, deployment planning, release readiness, cutover planning, and go-live activitiesManage vendor relationships, technical deliverables, solution quality, and implementation timelinesTrack project financials including budgets, forecasts, purchase orders, invoices, accruals, and variance reportingPrepare executive dashboards, project status reports, architecture updates, and risk assessmentsCollaborate with business stakeholders to translate requirements into technical implementation plansEnsure compliance with SDLC, Agile delivery, change management, governance, and release management standards What You'll Be Working On Enterprise Qualtrics platform enhancementsAWS cloud integrationsAPI and enterprise application integrationsETL and data pipeline initiativesCustomer Experience (CX) platformsSurvey and Voice of Customer (VoC) solutionsEnterprise production supportTechnical backlog managementVendor-delivered enterprise technology projectsAgile digital transformation initiatives Required Skills & Experience Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related field5+ years of Technical IT Project Management experienceExperience delivering enterprise applications, digital platforms, or systems integration projectsStrong SDLC knowledge across Agile and Waterfall methodologiesExperience managing enterprise vendors and third-party technology partnersStrong understanding of APIs, system integrations, ETL/data pipelines, and enterprise application architectureExperience managing technical production support, incident management, and root cause analysisExperience managing project financials including forecasts, invoices, budgets, and accrualsStrong Jira, JQL, backlog management, and Confluence experienceExcellent executive communication, stakeholder management, and leadership skillsExperience coordinating UAT, deployment planning, release readiness, and implementation activitiesStable work history within large enterprise organizations Desired Skills Qualtrics platform experienceVoice of Customer (VoC) platformsAWS cloud servicesEnterprise API integrationCRM platformsCustomer Experience (CX) technologyMarketing technology platformsETL and data engineering conceptsCloud integration architectureProduction support leadershipDigital product delivery3+ years of Big 4 consulting experience preferred