ServiceNow Service Portal Developer

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose. We've been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges. Credence has an immediate need for a Senior ServiceNow Developer who will assist in solutioning and development of applications leveraging ServiceNow OOTB modules and customization as necessary to ensure the required business outcomes are delivered. The person will assist in the technical solution and development / implementation of solutions that leverage ServiceNow modules in custom scoped application development to migrate legacy applications to the DLA Enterprise ServiceNow platform. As a Senior ServiceNow Developer, you will deliver products and services defined throughout the lifecycle of the project and resolve post-production deficiencies. You will also manage and participate in designing and developing solutions using various ServiceNow modules and features including CSM, S2P, APO, Integration Hub, Flows, Business Rules, Script Includes, Service Catalog, Service Portal, Asset Management, CMDB, AI Agents, and other ServiceNow modules, as required. Responsibilities Ensure development aligns with ServiceNow design patterns and best practices and is reusable, reliable, and adaptiveUnderstanding business context and processes to translate business and functional requirements into a sustainable ServiceNow implementationEnsure that platform capabilities are efficiently and effectively utilized to drive expected business outcomesRequirements elicitation, design, development, testing, training, and implementation supportManage ServiceNow solution design, development, testing, and go-live supportWork with technical subject matter experts (SMEs) to identify and refine data requirementsWork closely with the ServiceNow technical team to convert requirements into design and migration stepsUnderstanding business context and how to translate business and functional requirements into a sustainable ServiceNow implementationAbility to maintain and develop scoped applicationsWorking with project resources to define sustainment governance and processes as part of operational transitionProvide guidance to convert requirements into design and migration stepsProficient with business rules, script includes, client scripts, UI policies, UI actions, flow designer, and notifications Requirements 7-10+ years of ServiceNow experienceUS Citizenship with ability to obtain a secret clearance is requiredBS in Computer Science, Information Systems, Engineering, Business, or related disciplineSolid understanding of ServiceNow design patterns, best practices, architecture, data model, and core conceptsSolid understanding of ACLsFosters a customer-focused environmentCommunicates effectively to a wide variety of audiences at all organizational levels in governmentEliminates obstacles, gets results, have a clear, positive, and direct impact on business performanceA problem solver and critical thinkerPrior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into productionProficient in AngularJS, Javascript, HTML, CSS and XM Salary Range: $150,000 - $175,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications. Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentFree Food & SnacksWellness Resources