Salesforce Application Support Engineer

Job Title: Application Support Engineer - Salesforce Contract: 12+ months Contract with solid possibility to hire or extension Location: Toronto - Hybrid Must Have: Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries Proven ability to collaborate well with others, be strategically focused and realize continuous improvements Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.) Solid working understanding of LINUX, WINDOWS and SQL (including database concepts) Good organization skills , ability to effectively context switch and thrive in a fast pace environment Excellent verbal and written communication skills Strong interpersonal skills and self-starter attitude Bachelors of Science degree or equivalent Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements Disciplined approach to document all processes, issues and user stories in Confluence and Jira Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities