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Amazon Connect Engineer

Epsilon Solutions Canada — Canada · Posted ~5 hours ago

Mid Full-time Hybrid

Skills

Amazon Connect Contact Flows IVR Call Routing AWS Lambda DynamoDB API Gateway S3 CloudWatch Java Python

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Summary ✨ AI‑Generated

A cloud contact center engineer is needed to design, integrate, and support enterprise communication platforms using cloud services, voice technologies, and customer relationship systems.

Highlights

Role focused on enterprise contact center solutions, cloud integrations, and modern communication technologies.

Description

Job Title: Amazon Connect Engineer Location: Toronto, ON, (Hybrid) Term: Full Time Skills Required: 5+ years of hands-on experience with Amazon Connect. Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design. Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch. Knowledge of Amazon Lex for chatbot and voice bot implementations. Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing. Experience designing and supporting enterprise-scale contact center infrastructure. Ability to troubleshoot routing issues, call failures, and performance bottlenecks. Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms. Strong Java development skills; knowledge of Python and JavaScript is desirable. Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred. Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP