Site Reliability Engineer

Job Title: Site Reliability Engineer (SRE): Cloud & Customer Platform Work Location: Santa Clara, California Work Arrangement: Remote, across the US Contract Length: 1+ years (extension possible) Schedule: Generally, 8-5 works, probably in EST Expected Pay Range: $55 - $60/Hour on W2 Application Deadline: Applications are accepted on an ongoing basis until the position is filled. About the role We are building the next-generation identity security platform for the multi-cloud era, led by builders who have shaped companies like Google, Okta, AWS, and Snowflake. As an SRE with a strong operational focus, you will keep our platform reliable, deploy it for SaaS and Cloud Prem customers, and work directly with customer technical teams to solve complex problems. What you will do Deploy and upgrade our software for SaaS and Cloud Prem customersMonitor infrastructure health and performance using Prometheus and GrafanaRespond to and diagnose incidents, find root causes with engineering, and deliver lasting fixesParticipate in the on-call rotation, with clean handoffs and post-incident documentationWrite Python scripts and automation to remove manual operational workCreate and maintain runbooks, troubleshooting guides, and knowledge base articlesProvide tier 2/3 support and run technical onboarding sessions for customersJoin customer calls to advise on deployment, configuration, and integration best practicesPass customer feedback and feature requests to product and engineeringTrack support metrics and drive operational improvements What you bring BS in Computer Science or a related field3+ years of experience in Site Reliability EngineeringStrong Python experience for automation and tooling2+ years working with AWS and cloud automation toolsStrong hands-on experience with Kubernetes, Helm, Linux, AWS networking (VPC), and TerraformExperience with the GitOps deployment model and distributed version control (Git)Experience with monitoring and alerting tools such as Prometheus and GrafanaUnderstanding of software configuration best practicesExcellent communication skills, with patience and empathy for customersComfortable working across time zones to support a global customer base ____________________________________________________________ Equal Employment Opportunity NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. Reasonable Accommodation NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email notifications@nlbservices.com. Benefits Based on employment status and assignment, eligible employees may receive benefits, such as Medical, Dental and Vision Insurance, Health Insurance, Disability Insurance, etc. Eligibility and benefit terms vary by assignment. Other Important Terms Applicants must be legally authorized to work in the United States.Any employment offer may be contingent upon job-related screening, employment eligibility verification and other requirements permitted by applicable law.Following a conditional offer of employment, candidates may be required to complete job-related background screening, which may include criminal history checks and/or drug testing, as applicable and permitted by federal, state, and local law.