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Senior IVR Developer

N2P Systems — Canada · Posted ~6 hours ago

Senior

Skills

Cisco CVP Cisco Call Studio Java VXML REST APIs SQL Server

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Summary ✨ AI‑Generated

A technology team is looking for an experienced IVR Developer to design, develop, and support enterprise voice applications and integrations.

Highlights

Opportunity to develop enterprise communication solutions using contact center technologies and backend integrations.

Description

We are looking for a Senior IVR Developer with strong hands-on experience in DTMF IVR application development, Cisco CVP, and Cisco Call Studio. The ideal candidate will have experience building and integrating enterprise IVR applications using Java, VXML, Cisco CVP/Call Studio, REST APIs, and Contact Center technologies. Experience with AWS Amazon Connect is a plus. Key Responsibilities Design, develop, enhance, and support DTMF IVR applications in enterprise Contact Center environments.Develop IVR applications using Cisco CVP, Cisco Call Studio, and VXML Server.Develop and maintain CVP Custom Elements using Java.Build integrations between IVR applications and backend systems using HTTP REST APIs, OAuth2, XML Web Services, and MS SQL Server.Develop customer self-service solutions and IVR workflows.Integrate IVR applications with UCCE/ICM routing scripts.Work with DNIS, queuing, skill groups, CTI variables, and Finesse Agent Desktop integrations.Support data sharing between IVR applications and Agent Desktop environments.Troubleshoot and enhance existing IVR and Contact Center applications.Participate in ongoing maintenance, enhancements, and production support activities.Work with QA and technical teams to test and deploy IVR solutions. Required Qualifications 4+ years of experience in DTMF IVR application development within Contact Center environments.Hands-on experience with Cisco CVP and/or Cisco Call Studio.Experience with VXML Server.Experience developing CVP Custom Elements using Java.Strong Java development experience.Experience with Apache Tomcat.Experience integrating IVR applications with backend systems using:HTTP REST APIsOAuth2XML Web ServicesMS SQL ServerExperience developing customer self-service IVR solutions.Experience with UCCE / ICM integration.Knowledge of:UCCE/ICM routing scriptsDNISSkill-group queuingCTI variablesFinesse Agent DesktopExperience with Cyara or similar Contact Center testing tools. Nice to Have Experience with AWS Amazon Connect.Experience working with modern cloud-based Contact Center platforms.Experience with enterprise Contact Center integrations.