Summary
✨ AI‑Generated
A senior hands-on engineering position responsible for improving reliability, reducing operational noise, analyzing production issues, and guiding architecture decisions.
Highlights
Senior technical leadership role focused on reliability improvements, operational excellence, and AI-enabled infrastructure solutions.
Description
SRE Forward-Deployed Engineer (AIOPS)
Location: Irving, TX / Charlotte, NC (100% Onsite)
Experience Level : 10+ years
Skills Required: SRE, Observability, Event Correlation, Alert Noise Reduction, Infrastructure & Application Support, ServiceNow, Confluence, AI/Agentic Engineering, and hands-on experience with Cursor/Devin, coupled with strong solution architecture and stakeholder management capabilities.
Role Overview
We are looking for a senior, hands-on Forward-Deployed Engineer (FDE) to act as a technical leader and trusted advisor, driving observability, SRE, infrastructure, and AI-enabled operational excellence initiatives.
The ideal candidate will deliver immediate solutions while defining long-term architecture, best practices, and roadmaps.
Key Responsibilities
• Drive SRE and observability initiatives to improve reliability and operational efficiency.
• Analyze production events, perform root cause analysis, and reduce alert noise through event correlation.
• Partner with infrastructure, application support, and operations teams to enhance service health and resilience.
• Design and implement automation, monitoring, and AI-driven operational solutions.
• Define architecture, standards, and strategic roadmaps for observability and intelligent operations.
• Mentor teams and act as a technical leader across engineering and operations functions.
Required Skills
• Strong experience in Site Reliability Engineering (SRE) and production operations.
• Expertise in observability, monitoring, logging, tracing, and event correlation.
• Deep knowledge of enterprise infrastructure, cloud platforms, and production services.
• Hands-on experience in application support and operational excellence.
• Proficiency with ServiceNow and Confluence.
• Experience with AI-enabled engineering, agentic workflows, and automation.
• Hands-on experience with tools such as Cursor and Devin.
• Ability to balance hands-on execution with strategic architecture and roadmap planning.
Preferred
• Experience with AIOps, DevOps, CI/CD, and infrastructure automation.
• Strong stakeholder management and communication skills.
