ServiceNow Offering Development Manager

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Lenovo’s Solutions Services Group (SSG) is looking for an experienced ServiceNow Offering Manager to lead the strategy, development, and growth of our ServiceNow portfolio. In this highly visible role, you will be responsible for shaping innovative offerings, identifying market opportunities, driving commercialization efforts, and incorporating emerging technologies such as AI and automation into customer solutions. Working closely with sales, solution, delivery, and executive stakeholders, you will transform market insights and customer needs into scalable, differentiated offerings that deliver measurable business value. You will play a key role in strengthening Lenovo’s position within the ServiceNow ecosystem while helping organizations accelerate their digital transformation journeys. This position reports to the Director - DWS CoS, SP, Offerings Portfolio Management, SSG and offers the opportunity to influence portfolio strategy, drive innovation, and contribute directly to Lenovo's Services-led growth agenda. What You Will Do Offering Strategy Portfolio Define and own Lenovo's ServiceNow offerings strategy and roadmap, identifying market opportunities, customer pain points, and emerging technology trends to build differentiated solutions across ITSM, ITOM, Employee Experience, AI, Automation, Digital Workplace, and Enterprise Service Management.Continuously assess and enhance the portfolio to ensure offerings remain competitive, innovative, and aligned with evolving customer and business needs. Offering Development Transform ideas into market-ready offerings by creating compelling value propositions, business cases, pricing strategies, packaging, positioning, and commercialization plans.Develop reusable assets including solution blueprints, accelerators, assessment frameworks, implementation methodologies, and best practices to ensure scalable and repeatable delivery. Go-to-Market Sales Enablement Lead go-to-market initiatives by creating sales playbooks, executive presentations, customer collateral, demonstrations, and value realization stories that clearly communicate business value.Partner with sales and solution teams on strategic pursuits, customer workshops, and executive engagements while delivering training and knowledge-sharing programs to strengthen market readiness. AI Innovation Drive innovation by integrating ServiceNow capabilities such as Now Assist, AI Agents, Workflow Automation, and emerging platform technologies, developing frameworks and accelerators that improve customer adoption and business outcomes. Customer Market Engagement Engage with customers, analysts, industry stakeholders, and the ServiceNow ecosystem to gather feedback, validate offering direction, represent Lenovo in key forums, and translate market insights into roadmap improvements. What You Will Bring 10+ years of experience in Product Management, Offering Management, Solution Management, Consulting, or related strategic technology roles, with a proven track record of bringing enterprise solutions to market.Strong knowledge of the ServiceNow platform and enterprise workflow solutions, with the ability to understand customer requirements and translate them into scalable offerings.Deep understanding of industry trends across AI, Automation, Digital Workplace, Enterprise Service Management, and Digital Transformation, with the ability to identify emerging opportunities.Experience developing business cases, commercial strategies, value propositions, and pricing approaches that clearly demonstrate customer and business value.Proven ability to create and launch go-to-market initiatives, including sales playbooks, solution collateral, executive presentations, customer-facing materials, and commercialization plans.Excellent stakeholder management and executive communication skills, with the confidence to influence senior leaders, customers, partners, and cross-functional teams.Strategic and innovative mindset, capable of translating market insights, customer feedback, and technology trends into differentiated and scalable service offerings.Strong commercial acumen with a focus on business growth, customer outcomes, portfolio expansion, and delivering measurable value through technology-driven solutions. What We Offer Holiday purchase  Private medical  Income protection Attractive pension scheme  Positive work life balance Learning and development Life insurance Lenovo and Motorola products discounts  Lifestyle discounts  Cycle to work  MyGymDiscounts Mortgage advice and support  Referral bonus Free onsite parking We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.