Senior Implementation Engineer

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team As Senior Implementation Engineer, you will lead the end-to-end technical implementation of integrated airport and airline solutions across applications, networks, servers, infrastructure, security, and cloud environments. Your primary accountability is hands-on implementation, supported by functional airport knowledge, customer coordination, project-delivery awareness, and post-go-live support through transition. You will work closely with Delivery, Product, Support, project teams, and customers to ensure solutions meet agreed technical, operational, and business requirements. You will act as the on-site technical and functional focal point when required, helping customers adopt the solution successfully and ensuring issues, risks, and dependencies are managed and escalated appropriately. Career Framework note: The external posting title is Senior Implementation Engineer. The title upon hiring will be Senior Infrastructure Engineer, in line with SITA Career Framework. What You Will Do Implement, configure, integrate, test, and support end-to-end airport and airline technology solutions across applications, networks, servers, infrastructure, security, virtualization, and cloud environments. Translate business, operational, and technical requirements into practical implementation plans and ensure integration with interacting systems, applications, and services. Apply strong airport-domain knowledge to understand operational workflows, advise customers on effective product use, and recommend improvements that support operational efficiency. Own technical implementation activities across the project lifecycle, including requirements clarification, installation, configuration, testing, go-live readiness, deployment, and transition to support. Coordinate customer go-live and provide post-implementation support until transition is complete, resolving defects, omissions, and operational issues identified after deployment. Act as the on-site technical and functional focal point for customers and represent the project-delivery team when a dedicated project manager is not present on site. Collaborate with Delivery, Product, Support, project managers, and customer stakeholders to track actions, dependencies, risks, and issues, escalating material impacts to project deliverables. Monitor solution performance and customer usage after implementation, identify technical or operational improvement opportunities, and connect relevant needs with the appropriate SITA teams. Maintain accurate technical documentation, implementation records, configurations, and handover materials in line with SITA standards, policies, and processes. Contribute to continuous improvement by applying lessons learned, improving implementation methods, and sharing technical and functional knowledge with colleagues and customers. Qualifications WHO YOU ARE You have at least five years of relevant experience implementing and supporting infrastructure platforms, application deployments, integrated systems, or modules across multiple full project lifecycles. You bring mandatory experience implementing technology solutions in airport environments and understand airport and airline operations, workflows, and system interdependencies. You have strong hands-on knowledge across networking, Microsoft infrastructure, servers, applications, virtualization, cloud infrastructure, and security technologies, including exposure to Cisco and Palo Alto environments. You can troubleshoot complex technical and integration issues, identify root causes, and coordinate effective resolution across multiple teams. You understand implementation governance, risk and issue management, change control, documentation, testing, go-live, and transition-to-support activities. You have practical project-delivery awareness and can coordinate customer-facing activities when an on-site project manager is unavailable, without this being a dedicated project management role. You are customer-focused and able to explain technical and functional matters clearly, build credibility, and maintain effective working relationships with internal and external stakeholders. You manage complexity, take accountability, plan and prioritize effectively, and continuously look for ways to improve work processes. You hold a bachelor’s degree or equivalent qualification, preferably in Engineering, Computer Science, Information Technology, or a related discipline. The role follows normal working hours and is expected to be split approximately 50% between the SITA office and customer sites. Travel of up to 25% may be required for projects outside Doha, primarily within the MEA region. Managing complexity and solving problems across interconnected applications and infrastructure. Ensuring accountability and following through on commitments. Optimizing work processes and applying continuous-improvement thinking. Planning and aligning activities across customers, Delivery, Product, and Support. Taking action with confidence while remaining composed in demanding implementation and go-live situations. Learning quickly, sharing knowledge, and adapting to changing project needs. NICE-TO-HAVE A recognized project management certification or practical exposure to formal project-management methods. Relevant technical certifications such as CCNA, Cisco, Microsoft, cloud, or security credentials. What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.