Junior Customer Success Manager

At Dyflexis, we help millions of employees worldwide with our workforce management software. From the bakery around the corner to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You’ll get to know the product inside out and contribute to something that’s growing rapidly in more than 20 countries.How do we do it? We work in a fast-paced environment with short communication lines. There are no unnecessary meetings and no politics. Our Focus? Ownership, clear communication, and getting things done together. We move quickly, learn by doing, and continuously improve how we support our customers. Right now, that means building something new: turning the commercial requests that land on our desk into long-term client relationships, and growing your own portfolio along the way. Dyflexis - Junior Customer Success Manager Skip to contentDyflexisHomepageOpen PositionsDyflexisHomepageOpen PositionsDyflexisHomepageOpen PositionsDyflexisHomepageJunior Customer Success ManagerOn-siteThe Hague, Zuid-Holland, Netherlands€3,000 - €4,000 per monthCustomer SuccessJob detailsApplyJob descriptionAt Dyflexis, we help millions of employees worldwide with our workforce management software. From the bakery around the corner to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You’ll get to know the product inside out and contribute to something that’s growing rapidly in more than 20 countries.How do we do it? We work in a fast-paced environment with short communication lines. There are no unnecessary meetings and no politics. Our Focus? Ownership, clear communication, and getting things done together. We move quickly, learn by doing, and continuously improve how we support our customers. Right now, that means building something new: turning the commercial requests that land on our desk into long-term client relationships, and growing your own portfolio along the way.Job requirementsThis is what you'll doThis is a new role. You'll pick up inbound commercial requests and spot the opportunity in them, run campaigns around specific features, and take ownership of upselling clients onto higher packages. You'll start building your own client portfolio, small at first, and growing as you go. You'll work closely with Kirsten's team of four, plus support, and other teams across Dyflexis. You'll also get a taste of new business, qualifying leads, and routing them to the right person. Do well here, and there's a growth path forward, into customer success, new business, or consulting.Handle inbound commercial requests and spot the opportunity in them.Run campaigns around specific features to drive adoption and upsell.Handle renewals for the clients in your portfolio.Qualify new business leads that come your way and pass them on to the right person.This is what you'll need0 to 2 years of experience in a commercial, sales, or customer-facing role.Experience with Salesforce, or you pick up new systems quickly.Comfortable picking up the phone as much as you are managing an inbox.An affinity for IT. You're not afraid of software and get a feel for a new product fast.Commercially driven and proactive. You spot an opportunity and follow it through.Fluent in Dutch and English. (German, French, or Spanish is a big bonus.)This is what you’ll getAt Dyflexis, you’ll be part of an ambitious, energetic, and customer-focused team. We offer:Fixed salary from €3,000 gross per month based on a 40-hour week (experience based), plus a performance-based bonus tied to your targets.Personal development budget to level up your skills.25 vacation days plus your birthday off in exchange for cake.An in-house chef surprising you daily with fresh lunch.The best parties, drinks and trips (Winter sports, Ibiza and more).Membership at ARJ Training boxing gym (home of champion Tarik and Levi Rigters).Solid pension plan and 8% holiday allowance.Buy or sell vacation days, you decide.Travel allowance and WFH compensation.Friday chair massages to kick off your weekend.Apply nowReady to turn your first inbound call into a long-term client relationship, and build a career doing it? Hit apply. No cover letter needed, we'll ask a few questions and get back to you quickly.Note: Contact by job agencies and recruiters will not be appreciated.On-siteThe Hague, Zuid-Holland, Netherlands€3,000 - €4,000 per monthCustomer SuccessApplyorApply with Linkedin unavailableUpdate cookiesShare jobMy informationFill out the information belowFull name *Email address *Phone number *NetherlandsNetherlandsInternationalAfghanistanAfghanistanCV or resume *Upload your CV or resume fileUpload a file or drag and drop hereUpload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.Cover letterUpload your cover letterUpload a file or drag and drop hereUpload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.Write it here insteadQuestionsPlease fill in additional questionsWhat does "thinking commercially" actually mean to you in a role like this one?Describe a task or project you took full ownership of without being asked. What happened?Are you fluent in both Dutch and English? *YesNoAre you able to work onsite in The Hague four days a week? *YesNoWhat are your salary expectations (gross per month, based on 40 hours)? *EURAll fields marked with * are required.SendAll done!Your application has been successfully submitted!Other jobsYou've already applied for this jobThank you for your interest - we've already received your application, so this new submission can't be accepted. Your previous application is on file.If you need assistance or believe this is an error, please email us at apply@dyflexis.recruitee-email.com