Senior CSOC Support Engineer

Overview GovCIO is currently hiring for a Senior CSOC Support Engineer in Colorado Springs, CO. This position is onsite. Responsibilities Provides technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans that meet project objectivesDirects and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are metOversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resourcesEnsure support engineers complete mandatory and job-related trainingDirects specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling Qualifications High School with 9+ years of IT customer support engineering experience (or commensurate experience)6 years experience in IT supportHolds appropriate personnel clearance levels to gain access to classified systemsPossesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systemsDemonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategiesPossesses the ability to provide comprehensive IT support for TSA staff at International locationsExhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service deliverySkilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvementDemonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasksClearance Required: Must have an active TS/SCI Posted Salary Range: USD $100,000.00 - USD $140,000.00 /Yr.