Junior Technical Support Engineer

Welcome to GEP Who We Are GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations. How You Grow At GEP We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms. Celebrating Everyone GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back. Are You One of Us Responsibilities Be a member of a team which provides technical support and problem-solving abilities for our international external and internal customers. Communicate with our business customers and IT professionals via e-mail, ticketing system and telephone. Identify, evaluate and prioritize customer problems and formulate resolution plans. Assist in identifying resolution gaps and in evaluating new services, processes and technologies introduced at the helpdesk. Escalate unresolved issues to support leads, designated service group or client helpdesk Preferred Qualifications Fluent English written and spoken (B2 or higher). Basic IT technical skills. Desire to learn and gain experience in the IT field. Availability to work in shifts. Nice-to-Have Advantages Unix / Linux basic level skills. Knowledge of ITIL framework and IT Service Management tools. Proficiency in additional languages such as German, Swedish, Norwegian, or Finnish.