DevOps Engineer

Overview You’ll be a member of the Engineering Reliability Team that will work closely with Zen’s development, engineering, and operations centre teams. You’ll work alongside the Development and engineering teams, to support, maintain, and consistently improve the development estate so the development teams can focus and innovate constantly to drive Zen’s business and the teams’ priorities. Reporting to the DevOps team manager, you must have a proven track record in a DevOps or similar engineering role and the drive and attitude to succeed. Zen are committed to investing in and developing you – we believe that everyone can lead and the way we do has a huge impact on our people and play a vital part in our success. The DevOps team will be responsible for the design and implementation of applications' build, release, deployment and configuration activities. Other responsibilities include working within multi-functional teams to gather requirements, evaluate tools, implementing/updating solutions, building and executing test plans, provision environments, application performance reviews, assist migration of Legacy systems, and triaging and fixing operational issues. You’ll support incidents so they are run smoothly and help ensure that operational knowledge is available and shared. You’ll escalate to Senior and Lead DevOps engineers where needed, demonstrating problem solving skills, the ability to learn quickly and adapt your skills and knowledge. As a service provider we operate many technologies, so you’ll have the skills to work with experienced Senior and Lead DevOps engineers, Systems Engineers and developers leveraging frameworks, standards, and defined operational process to make the unfamiliar comfortable and familiar. Over time we’ll increasingly leverage SRE principles to further optimize and enhance capabilities – it’s a great opportunity to get in at the start and help shape this journey. Objectives Deliver continuous incremental improvement of systems and infrastructureTake ownership and responsibility for assigned development infrastructure and systemsTroubleshoot and resolve technical issues, escalating to Senior DevOps Engineers where required and be part of the 24/7 escalation rotaDocument as you go – enough so your colleagues can follow what’s been done and whyDrive tasks forward with energy and enthusiasmCreate proactive monitoring solutions using standard tooling - mainly Zabbix and ElasticSupport RCA (Root Cause Analysis) for incidentsDevelop standard operational procedures and documentationDevelop and maintain self-managing infrastructure services and dashboards.Identify cost-saving opportunitiesApply DevOps standards and practicesProvide support to junior and new team members Key Responsibilities Experience Worked as a DevOps Engineer or in a similar engineering roleIdeally, experience working in an ISP, Telco or other Managed Services environment or able to demonstrate experience in a complex heterogeneous environmentAdaptable scripting experience – ideally C#/JavaScript/typescript/.NetComfortable working with automation tools (Azure DevOps, GitLab, Puppet)Worked in networking and firewall environmentsProduction use of AWS capabilities and KubernetesExperience in helping to deal with technical debtUnderstanding of SRE principles and lean methodologies Skills - Essential Strong problem-solving skills are essential – understanding of DevOps and SRE concepts with the ability to apply key techniques to problemsDeveloping the ability to influence others in matters of standards and best practiceComfortable working with automation tools (Puppet, Git) and CI/CD pipelines (Azure DevOps) and test frameworksExperience using containerization technologies (Docker, Kubernetes etc)Working knowledge of Elasticsearch log standardisation, Kibana dashboard creation and data analysisAble to code to a good level - this isn’t a developer role but you need scripting skills to succeedAWS hands on – Cloud formation, Route53, S3, DynamoDB, Cloud-watch, Lambda, Security, and troubleshootingCertificate management and automationGood troubleshooting and diagnosis skillsAble to write documentation that covers what your peers and operations need to knowKnowledge of Database systems and modelsWindows Server, SQL Server, IIS and Linux Interpersonal Skills We value interpersonal skills and responsible teamwork. You should be able to: Patient & friendly with good interpersonal skills - demonstrate a natural aptitude for dealing with peopleDevelop your ability to influence and leadStrong attention to detailHappy working and supporting a small closeknit teamTake and give feedback to tune future actions and behavioursWork with minimum supervisionEmbrace and demonstrate Zen valuesBe kind, understanding, and listen to othersBe organized