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IT Support Engineer

Gjrtechnologies — Germany · Posted ~3 hours ago

Mid Contract Onsite

Skills

ITIL Incident management Problem management Operating systems Networking Ticketing systems Troubleshooting Active Directory ServiceNow Ticketing Systems

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Summary ✨ AI‑Generated

A technical support role responsible for managing IT incidents, access requests, troubleshooting, and coordination between operational and technical teams.

Highlights

Provides hands-on IT operations experience with exposure to infrastructure support, incident handling, and enterprise systems.

Description

Job Title: IT Support EngineerLocation: Sindelfingen, Germany Contract: Freelance Contract – 1 Year Responsibilities:Strong understanding of ITIL processes including incident, change, and problem managementKnowledge of IT infrastructure components (Operating Systems, databases, storage, networking, etc.)Ability to work efficiently with strong analytical and problem-solving skillsFluent in English and GermanExperience using ticketing systems (e.g., ServiceNow, CISM, etc.)Logging, qualifying, and routing tickets according to ITIL standards (incidents, changes, tasks)Raising service requests with vendors/manufacturers as requiredAccess management: verification and logging of system accessEscalation management: initiating or participating in crisis meetings when necessaryAct as a vital link between IT operations (production) and technical teamsTechnical Skills:Active DirectoryTicketing Systems (ServiceNow, etc.)Troubleshooting (hardware/software/network issues)