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Senior Technical Support Engineer

Greymatterrecruitment — United Kingdom · Posted ~3 hours ago

Senior Full-time Hybrid

Skills

technical support SQL XML software troubleshooting data migrations

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Summary ✨ AI‑Generated

A successful software provider is hiring a Senior Technical Support Engineer to solve complex customer issues involving applications, integrations, and data. The role requires strong troubleshooting skills and communication abilities.

Highlights

Customer-facing technical role with training opportunities, career progression, hybrid working, and exposure to software integrations and data systems.

Description

Kickstart your tech career in SaaS, solving real customer challenges involving software, integrations, data and technical troubleshooting. The Company Established, successful B2B SaaS businessCloud and on-prem software used by businesses worldwideGreat training, progression and supportive cultureHybrid working + strong benefits10% bonus The Role Customer-facing technical role that goes well beyond a standard helpdeskTroubleshoot software issues and solve real customer problemsGet hands-on with SQL, XML, integrations and data migrationsWork alongside technical teams on more complex issues The Need Fluent French speakerTechnical support, helpdesk or customer support experienceBonus: SQL, XML, integrations, data migration, B2B SaaS or CRM