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Senior Technical Support Engineer - SaaS

Greymatterrecruitment — United Kingdom · Posted ~4 hours ago

Senior Full-time Hybrid

Skills

technical support software troubleshooting SQL customer support integrations XML SaaS CRM

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Summary ✨ AI‑Generated

A senior technical support role helping organizations resolve software, integration, and data-related challenges. The position combines troubleshooting expertise with customer communication and technical collaboration.

Highlights

Customer-facing technical role with career progression, training opportunities, hybrid work, and exposure to complex software and integration challenges.

Description

Kickstart your tech career in technology, solving real customer challenges involving software, integrations, data and technical troubleshooting. The Company Established, successful B2B SaaS businessCloud and on-prem software used by businesses worldwideGreat training, progression and supportive cultureHybrid working + strong benefits10% Bonus The Role Customer-facing technical role that goes well beyond a standard helpdeskTroubleshoot software issues and solve real customer problemsGet hands-on with SQL, XML, integrations and data migrationsWork alongside technical teams on more complex issues The Need Fluent French speakerTechnical support, helpdesk or customer support experienceBonus: SQL, XML, integrations, data migration, B2B SaaS or CRM