AI Systems Engineer

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Design and build AI systems that improve how insurance works. As a Senior AI Systems Engineer, you'll work across Retail claims and insurance operations by building intelligent systems that automate and augment complex work across claims and insurance operations. Working directly with business stakeholders, you'll turn real-world challenges into practical AI solutions that improve customer outcomes and create meaningful business impact. This is an opportunity to work on some of the most interesting AI challenges in the industry. From helping customers recover faster after accidents and natural disasters to optimising operational processes at scale, you'll design, build and evaluate AI systems that make a tangible difference to the lives of our customers and communities. Working alongside engineers, product leaders, architects, risk specialists and Responsible AI experts, you'll help shape how AI is safely and effectively adopted across one of Australasia's leading insurers. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane). What You'll Do Design, build and evaluate AI agents, decision-support tools and AI-enabled systems that solve complex business challenges across claims and insurance operations.Lead the technical delivery of AI prototypes, pilots and domain solutions, defining appropriate autonomy boundaries, evaluation approaches and engineering controls.Work directly with business stakeholders to understand problems, identify opportunities and translate ideas into scalable AI-powered solutions.Develop robust testing, evaluation and assurance approaches that assess accuracy, reliability, quality, customer impact and business outcomes.Design AI systems with accountability, explainability, privacy, security and governance built in from the start.Mentor engineers, review solutions and contribute reusable patterns that help scale AI capability across the organisation. What You'll Bring 5+ years' experience in AI engineering, machine learning engineering, software engineering, data science or a related technical discipline.Demonstrated experience designing and building AI systems, intelligent automation solutions, AI-powered applications or decision-support platforms including both prototyping quickly to test ideas with the business and shipping LLM-based or agentic system into production.Strong engineering foundations across software development, architecture, testing, integration and modern delivery practices, including fluent use of AI coding tools with the discipline to review and verify their output.Experience working with large language models (LLMs), retrieval-augmented generation (RAG), orchestration frameworks, APIs and AI system design patterns.Confidence navigating ambiguity and working with the probabilistic nature of AI systems to deliver practical outcomes including designing evaluations such as golden datasets, test cases, regression testing and quality thresholds for release.Ability to design AI systems for regulated or customer-impacting environments, with human accountability, autonomy boundaries, explainability, auditability, privacy and escalation built in.Experience mentoring junior engineers and reviewing designs and code to lift engineering quality.Strong stakeholder engagement skills and the ability to work closely with business teams to solve real-world problems. What We Offer Boosted superannuation with 13% as standard.20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).Up to 50% off personal insurance, including home and motor insurance.Partner discounts on private health insurance, tech & appliances, and many more.Industry-leading 20 weeks paid parental leave.Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.employment type eligibility criteria apply Applications close: Sunday 4 October 2026 11:59PM AEDT Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.