Senior Manager Customer Sales and Service

Job DescriptionSIXT is looking for a dynamic and experienced Senior Manager Customer Sales & Service to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you! YOUR ROLE AT SIXT You will oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service qualityYou will recruit, train, develop, and lead a high-performing team focused on delivering premium customer serviceYou will partner with domestic and international teams to resolve complex customer issues effectivelyYou will manage escalated customer inquiries, ensuring prompt and satisfactory resolutionsYou will implement strategies to improve call center performance, response times, operational efficiency, and customer satisfactionYou will maintain service excellence by aligning customer interactions with SIXT brand standards and continuous improvement initiativesYOUR SKILLS MATTER Education & Experience You have a bachelor's degree in Business Administration or a related field, or 5+ years of progressive contact center management experienceContact Center Leadership You have proven success leading call center or customer service operations, ideally within the rental car or travel industry; global experience is a plusLeadership & Development You have strong leadership skills with the ability to mentor, motivate, develop, and manage diverse teams effectivelyCommunication & Problem Solving You have excellent communication, problem-solving, and conflict-resolution skillsWorkforce Management & Analytics You have a strong understanding of workforce management principles, contact center metrics, and data-driven performance optimizationOrganization & Agility You have strong organizational and time management skills with the ability to thrive in a fast-paced environmentWHAT WE OFFER Comprehensive Health Insurance Access healthcare coverage including medical, dental, and vision, along with life insurance, critical illness, hospital indemnity, and pet insurancePaid Time Off & Sick Leave Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balanceRetirement Plan Take advantage of our 401(k) retirement plan to help support your financial futureExclusive Employee Rentals Enjoy special rental discounts for you, your friends, and your familyCareer Growth Develop your career with opportunities for professional growth and advancement within a global organizationAdditional Perks Experience the advantages of working in our growing Downtown Tulsa office, including free parking and a collaborative work environment