Senior Business Services Officer - Telecommunications

Shape your world, in the team that shapes NSW communities, spaces and economies Temporary (Up to 30 June 2027) full-time (35 hours per week) opportunity, Office location based in Newcastle West (The Store) with flexible working supportedSalary relative to experience, and ranges from $102,936 to $113,579 per annum + super Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing. The role Join the Crown Lands Telecommunications team and play an important role in supporting the management of Crown land used for communication infrastructure across NSW. You'll work with clients, stakeholders and internal teams to provide advice, coordinate tenure administration, undertake land status searches and help ensure accurate land information supports sound decision-making. This is a varied role that combines project administration, customer service and stakeholder engagement. You'll be responsible for managing competing priorities, resolving enquiries, preparing reports and documentation, and helping clients navigate Crown land occupation and tenure processes in a timely and professional manner. For more information about this position, read the full Role Description: Senior Business Services Officer Telecommunications What you will bring to the role Strong administration, customer service or project support experience, with the ability to stay organised, manage competing priorities and deliver quality outcomes in a busy environment.Excellent communication and relationship-building skills, enabling you to work effectively with clients, stakeholders and colleagues while delivering a positive customer experience. Curiosity and a willingness to learn, with the ability to analyse information, solve problems and confidently navigate new processes and challenges.A proactive and adaptable approach, with a commitment to teamwork, customer service and delivering great outcomes for the community and stakeholders.Experience in government, property, land administration or a related field is welcomed, but not essential. We encourage applicants with transferable skills and relevant experience to apply. What is an essential requirement: Australian driver licence and willingness to travel. About Us At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property. We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day. Join us If this role sounds like the right fit for you, we encourage you to apply with your CV and cover letter, demonstrating what you will bring to the role and how you meet the role’s focus capabilities. We’d love to hear from you and explore how you can shape your world with us. Applications close 11.55PM on Tuesday 13th October 2026. Should you require further information about the role please contact Andy Fife-Jackson (Group Leader - Telcos) on andy.fife-jackson@crownland.nsw.gov.au. A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.