Associate Product Manager

At CenterEdge, we understand what it takes to run a thriving entertainment business because we’ve been in your shoes. Born out of a family’s vision to create a unique entertainment destination, we transformed the challenges of managing a multi-attraction venue into purpose-built solutions that empower businesses worldwide. Since 2004, we’ve delivered innovative software and payment solutions designed hand-in-hand with operators to streamline operations, enhance guest experiences, and drive growth. From family entertainment centers to zoos, museums, and amusement parks, CenterEdge provides reliable tools that help businesses succeed—because your story deserves the best support for its next chapter and we hope you are excited to join us since we are looking for an APM to join the team! The Associate Product Manager supports the Product Management team in representing, interfacing with, and engaging internal and external business stakeholders, customers, and software development teams. This role contributes to the product development lifecycle by helping identify customer needs, define requirements, support backlog management, and facilitate communication between business and technical teams. At a high level, this team member: Supports the communication of product and project goals so the development team understands the intended outcomes and is equipped to deliver against themClearly communicates product requirements through epics, user stories, acceptance criteria, workflows, wireframes, and other supporting materialsPartners with Product Management leadership and cross-functional stakeholders to understand customer needs, business objectives, and technical considerations What you'll do: Conduct customer interviews, focus groups, usability testing, and other discovery activities to identify customer needs, pain points, and opportunities for improvementAnalyze customer feedback from support tickets, app reviews, surveys, and other available sources to identify trends and opportunitiesCombine qualitative customer feedback with quantitative data to support product decisions and recommendationsRepresent the customer perspective when collaborating with Product, Engineering, Design, Marketing, and other cross-functional teamsPartner with senior members of the Product team to develop epics, user stories, acceptance criteria, and other requirements and communicate those requirements to the development teamWork with internal and external stakeholders to break high-level problems into actionable pieces of work for the development teamDevelop and maintain supporting product materials such as workflows, process documentation, wireframes, and other requirements documentationContribute to product vision and strategy discussions by bringing customer feedback, business needs, and research findings to the conversationParticipate in product strategy and roadmap discussions as appropriate for assigned products and initiativesProvide a business and customer perspective on the value and priority of user stories and help answer questions from the development teamAssist in establishing clear goals, timelines, and expected outcomes for development efforts and help communicate those expectations to stakeholdersSupport management and prioritization of the product backlog, including features, enhancements, and defects, in partnership with senior Product team membersGather and incorporate stakeholder feedback to help prioritize work based on business value, customer needs, complexity, and organizational prioritiesServe as a resource for the development team by researching product details, business processes, customer needs, and requirements and providing timely clarificationCollaborate with the development team throughout the product development lifecycle to define, design, accept, and adapt featuresParticipate in sprint planning, backlog refinement, reviews, and other development team activities as appropriateWork with the development team to ensure requirements are understood and that completed work aligns with the intended customer and business outcomesProvide timely feedback to customers, end users, stakeholders, and the development team throughout the product development processRemain accessible to the development team and proactively participate in team activities and discussionsMonitor assigned product work and communicate risks, issues, dependencies, and changes to the appropriate Product team members and stakeholdersSupport the Product team in ensuring development efforts remain aligned with customer needs, business objectives, and agreed-upon priorities What you'll need: Ability to understand technical concepts and communicate effectively with both technical and non-technical audiencesExcellent, well-rounded written and verbal communication skillsDemonstrated experience contributing to or coordinating projects, initiatives, or cross-functional effortsSelf-motivated and capable of managing multiple priorities and tasksTeam player with the ability to work effectively in a collaborative environmentExcellent interpersonal skills with the ability to work effectively with diverse personality types and stakeholder groupsCreative and resourceful in working with others to develop solutions to complex and time-sensitive problemsAbility to understand organizational priorities and focus efforts on the highest-value workStrong analytical and problem-solving skills with a high attention to detailFamiliarity with standard product and project management tools such as JIRA, Trello, Figma, Google Drive, or similar platformsDemonstrated ability to learn new products, processes, technologies, and business concepts quicklyAbility to work independently on assigned responsibilities while knowing when to seek guidance or escalate issuesDemonstrated progression of responsibilities, skills, and achievements in previous rolesUniversity degree in a technical, business, or related field and/or 2+ years of related work experienceExperience working in a product management, project management, business analysis, software development, customer experience, or other related environment preferredQualifications Preferred Demonstrated interest in developing a career in Product Management and continuing to build product management skills and domain knowledgeStrong drive to take on new challenges, learn quickly, and contribute to the organization's successExperience working with software development teams or within an Agile development environmentExperience gathering and documenting business or customer requirementsFamiliarity with product discovery, user research, usability testing, or data analysisPhysical Demands May be required to lift up to 25 poundsAbility to operate a computer and other office machineryAble to travel if necessary The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.