Quality Engineer II

Job Description The American Express Travel & Lifestyle Services (TLS) Test Team validates travel-related products and capabilities across the TLS product suite. The Quality Engineer II supports User Acceptance Testing (UAT) and Quality Assurance (QA) by preparing test strategies, developing and executing test scripts, maintaining test data and environments, logging results, and supporting defect resolution. This role executes against the portfolio-level test and automation strategy and supports delivery in a Continuous Integration/Continuous Deployment (CI/CD) environment. The Quality Engineer II partners with Product Managers, vendors, American Express developers, and technical teams to coordinate end-to-end testing across the TLS portfolio and ensure quality principles and processes are consistently applied throughout software delivery. Responsibilities Coordinates and facilitates UAT/E2E testing activities across programs and large projects.Creates and maintains comprehensive test data sets to support systems integration, regression, and customer journey testing, ensuring accurate and reliable results.Monitors and tracks defect resolution, partnering with development teams to support timely and effective fixes.Participates in design discussions to identify quality risks early and recommend refinements to user story requirements.Defines, documents, and analyzes quality assurance metrics, including defect trends, test results, and test status, to identify improvement opportunities.Supports core quality principles and promotes adherence to quality standards, engineering practices, and continuous improvement.Develops, enhances, and maintains CI/CD automation processes, ensuring automated tests are integrated and executed effectively within delivery pipelines.Collaborates with product and business teams to align quality engineering activities with business objectives.Integrates agentic AI tools into test design, documentation, execution, and defect management workflows to improve testing efficiency and coverage across applications and systemsUses agentic AI analysis capabilities to identify defect patterns, testing gaps, and quality risks, providing recommendations for process improvementsApplies agentic AI testing and automation capabilities within continuous integration/continuous deployment pipelines to enhance quality and delivery outcomesApplies responsible AI principles when using AI-enabled tools, including data privacy, bias awareness, human oversight, traceability, and validation of AI-generated outputs. Qualifications Bachelor’s degree in computer science, computer engineering, or another technical discipline, or equivalent work experience required; advanced degree preferred.Minimum of 5 years of experience in QA, UAT, or software testing.Experience with Agile, Agile at scale (SAFe), and other iterative application development methods Proficiency with Rally, JIRA, or similar development and defect tracking applications.Excellent verbal, written, presentation, and interpersonal skills.Able to work flexible hours with occasional overtime as needed.Knowledge of testing methodologies, test data management tools, and at least one programming or scripting language.Working knowledge of AI-enabled testing capabilities within quality engineering, automation, and defect management tools.Understanding of AI use cases in software testing, including automated test generation, defect analysis, reporting, and test optimization techniques Work Experience Experience in writing test cases, running functional, automated, or performance tests, and managing and mitigating defectsExperience in Software Development Life Cycle (test, defect, reporting and metrics, etc.)Experience in automation and testing in a continuous deployment/continuous integration environmentExperience in quality scanning tools, ability to baseline and measure on-going quality metrics, and display via DashboardsExperience in working with the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)Experience in application programming interface testing, accessibility testing, chaos testing, security testing, performance testing, user interface testing, disaster recovery and relevant frameworksDesired skills/certification: Automation Frameworks, and Methodologies.Software engineering and development experience or a related job, with a focus on quality engineeringExperience applying agentic AI capabilities within functional, automated, performance, or regression testing activities in software delivery environmentsExperience validating AI agent-generated testing outputs and integrating AI agent-enabled practices into quality engineering and automation workflows Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About The Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster. The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.