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3PL & Rider Operations Manager

Delivery Hero — Germany · Posted ~2 hours ago

Mid Full-time Visa History ✓

Skills

operations management partner management commercial strategy budget management data analysis

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Summary ✨ AI‑Generated

A management role responsible for optimizing third-party logistics partnerships, improving operational performance, and leading teams to deliver sustainable fleet solutions.

Highlights

Opportunity to lead operational strategies, manage partner relationships, and drive improvements in a fast-moving marketplace environment.

Description

Job DescriptionAs a 3PL & Rider Operations Manager, you will be handling a team responsible for cooperation with fleet partners and making sure we are always correctly supplied, reporting to the Head of Operations. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet and make our cooperation with fleet partners stronger. THE JOURNEY Develop long and short term commercial strategies for the fleet partnersCraft incentive plans for the fleet partnersEnsure rider acquisition processes are capturing the fleet available in the Polish marketAnalyze daily and weekly operational metrics with a macro view for the long-term success of fleet partnersDevelop execution plans that will be implemented, ensuring they are delivered by the teamPlan the acquisition and incentive budget and oversee the spendingEnsure Glovo is the number one app of choice among ridersUnderstand, deep-dive and have complete awareness of the country’s supply situation at all timesGet to know the fleet situation of all the regions, be hands-on and active part of the courier support initiativesDefine and execute high-impact engagement and retention projectsMake data-driven decisions to identify best practices and improve efficiency of the rider funnel