Summary
✨ AI‑Generated
A senior operations role focused on analyzing performance data, identifying improvement opportunities, and scaling efficient processes across regions.
Highlights
Regional role focused on operational optimization, analytics, and cross-functional initiatives across multiple markets.
Description
Job DescriptionJob Ref ID: JR0086611
About the Role
We are looking for a data-driven operations professional with 3–5 years of experience in retail operations or management consulting to join the Delivery Hero team supporting Pandora across all 15 markets.
In this regional role, you will own end-to-end operational performance for the Q-Commerce Shops portfolio, analyzing key operational datasets, identifying fulfillment friction points, and driving cross-functional initiatives to scale operational excellence across all regional markets.
Key Responsibilities
Operational Metric Ownership: Monitor, analyze, and optimize core Q-Commerce fulfilment metrics across 15 markets, focusing on Non-Seamless Fulfilment Rate (nSFR), Items Not Delivered (IND%), Item Replacement Rates, Vendor Offline Rates, Delivery Delays, and Failed Orders.
Data Querying & Analytics: Independently extract, query, and analyze operational datasets using SQL, Looker, Google Data Studio, and advanced analytical workflows.
AI & Automation Integration: Leverage GenAI tools (Gemini, Claude) to accelerate root-cause analysis, automate performance reporting, and generate actionable operational insights.
Process & SOP Optimization: Perform deep-dive root-cause analyses on order failures and develop scalable SOPs, vendor playbooks, and fulfilment strategies to boost store-level accuracy and replacement rates.
Stakeholder & Project Management: Lead regional ops excellence projects across 15 Pandora markets, collaborating closely with Commercial, Account Management, Product, and Logistics teams to ensure operational readiness and alignment.
Vendor & Partner Governance: Work with regional account managers and vendor teams to establish performance baselines, track compliance, and implement targeted mitigation plans for underperforming partners.
Key Competencies
Strong analytical mindset with high attention to detail and operational discipline.
Bias for action with the ability to turn complex operational data into clear, scalable execution plans.
Comfort working in a fast-paced, multi-market environment managing competing priorities.
