Strategic Account Manager - Groceries

Job DescriptionJob Ref ID: JR0077058 Are you hungry, ambitious and looking to turbo charge your career? Say no more! We’re Glovo, one of the fastest-growing multi-category apps out there. A performance-driven, bold and restless tech company. We’re redefining what’s possible, pushing boundaries and aiming for nothing less than excellence and innovation. To make this happen, we're putting together a talent house of high-performing teams and building the largest marketplace in your city, giving you access to anything in minutes! We can only do so with strongly motivated, efficient, passionate, hardworking, creative people. Feel identified? Keep reading! YOUR MISSION As the Grocery Strategic Account Manager (SAM) for Q-Commerce Serbia, you’ll own and grow the cornerstone of the Glovo app. You won't just be managing accounts; you’ll be the driving force behind how thousands of users get their daily essentials—from local artisanal shops to the country's biggest supermarket chains THE JOURNEY Build and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews) Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) Be responsible for our partners business performance, analyze their main KPIs and ensure growth Prepare reports and dashboards to present to partners / use as source of operational improvements Get feedback from our partners and translate it into product, marketing and operations improvement Onboard new partners on our platform by providing them all the necessary tools and information Meet monthly and quarterly objectives defined by the company Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference Report to the Head of Q-commerce