Customer Retention Call Center Employee

About IONOS At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools. What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit. Ready for your next step? Become part of IONOS and grow with us.We are committed to the success of our customers. We have a long tradition of helping entrepreneurs taking their first steps on the Internet, as well as large companies, to be even more successful. One of our main tasks is to provide our customers with a first-class service around the clock. We place great value on our customers and work hard to gain and maintain their trust. As a result, we create added value for our customers, which is excellent. We are proud of our first-class customer service team, which has already won several awards for its outstanding performance. Tasks Main task: Maintaining existing customer relationships. Goal: Extend existing contracts through convincing personal contact. Clarify the value and added value of offers and products. Communication with customers via inbound, outbound, e-mail, chat, letter. Meeting customer expectations and addressing customer concerns. Qualifications Fluency in French. Strong interpersonal and communication skills to build a stable relationship of trust with our customers. Confident use of common IT tools to navigate our internal systems, analyze customer data and quickly identify potential for customer retention. You have a great affinity for sales and have strong negotiating skills to present attractive offers. Team spirit and an eloquent manner are standard for you. To work closely and successfully with your colleagues to achieve the company's goals together as a team. Benefits Hybrid working model with home office option. At some locations a subsidized canteen and various free drinks. Modern office space with very good transport connections. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health offers, such as sports and health courses. Application Note We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.