Partner Program Operations Manager

PARTNER PROGRAM OPERATIONS MANAGER  About AvePoint AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com. Role Summary  We are hiring a Partner Program Operations Manager to own the end-to-end operational execution of the partner program across systems, processes, and data.  This role acts as the operational backbone of the partner ecosystem, ensuring that program design is translated into scalable, efficient, and auditable execution within the Partner Portal (PRM), CRM, and integrated platforms. You partner closely with program leadership, CRM administration, product teams, and external vendors to drive system integrity, process consistency, and operational excellence.  This is an experienced individual contributor role. You serve as the primary expert for partner systems, workflows, and data governance. You do not manage people or own program strategy. You own how the partner program runs inside the systems that power it.  What This Role Is vs. Is Not  This Role IS  This Role IS NOT  The operational backbone of the partner program across PRM, CRM, and integrations  A program strategy designer or partner program owner (that's channel leadership)  The primary expert and go-to owner for the Partner Portal (PRM)  A CRM administrator (you partner with CRM admins, you are not one)  The translator of business requirements into workflows and system configurations  A software developer (you define requirements developers build against)  The owner of data integrity and governance between CRM and PRM  A dashboard or reporting analyst  An experienced individual contributor and project manager for partner systems  A people manager or team lead    Core Responsibilities  Partner Portal & PRM Operations (40% of Role)  You own the day-to-day operation, governance, and evolution of the Partner Portal and PRM.  Own daily operation and governance of the Partner Portal: lifecycle, user experience, and audit readiness  Coordinate and own the release of new content on the Partner Portal  Support Partner Program changes through clear operational guidance  Act as the go-to expert for anything related to the Partner Portal or PRM  Serve as Project Manager on all initiatives around the Partner Program and related systems  Data Integrity & Systems Governance (25% of Role)  Ensure data integrity between CRM and PRM, including field mapping accuracy and active ownership  Enforce governance rules on field values  Run large-scale data hygiene activities and operational clean-ups  Partner with CRM admins on structural changes and data consistency  Manage operational aspects of integrations  Workflow Configuration & Technical Translation (20% of Role)  Translate business requirements into technical descriptions and workflow designs that account for system configurations and dependencies, serving as the basis for developers  Configure, test, and maintain workflows  Identify and resolve workflow failures or inconsistencies  Operationalize global incentives into system workflows and processes, ensuring consistent execution  Coordinate with internal stakeholders and vendors  Enablement, Communication & Reporting (15% of Role)  Prepare, run, and support enablement sessions and content  Prepare and execute communication for system changes internally and externally  Build and maintain process documentation aligned with actual system behavior  Support forecasting and prepare program performance reporting  Primary KPIs  KPI  Definition  Target  Frequency  CRM-PRM Data Integrity  % of records with accurate field mapping and values  ≥95%  Monthly  Portal Content Release SLA  % of content releases delivered on schedule  ≥90%  Monthly  Workflow Reliability  % of workflows running without failure or manual correction  ≥95%  Monthly  Audit Readiness  % of portal governance checks passing audit  100%  Quarterly  Incentive Operationalization  % of global incentives executed correctly in-system  ≥95%  Per program  System changes communicated and user guides updated before release  % of defined change management activities  100%  Per change  Partner program reports delivered on time  % of recurring and ad-hoc reports provided  100%  Quarterly    Secondary KPIs  KPI  Target  Process documentation coverage  100% of active workflows  Recurring enablement session completion  ≥80%  Stakeholder satisfaction  ≥4.5/5  Data clean-up cycle time  Decreasing trend  Integration issue resolution time  Within defined SLA  Required Skillset: Minimum 5 years of experience in operational or project management roles  Hands-on experience with PRM, CRM, or similar system-driven environments  Strong ability to translate business requirements into workflows and system configurations  Experience managing data integrity, governance, and process optimization  Proven ability to work cross-functionally with technical and non-technical stakeholders, including vendors, on a global level  Strong problem-solving skills with attention to detail and ability to troubleshoot system and process issues  Effective communication skills, including experience delivering enablement and creating operational documentation  Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.