Product Support Engineer & Trainer

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. Say Hi! to your next challenge — explore the opportunity and apply below! Your mission Are you the technical expert who not only solves complex issues, but also has a passion for sharing knowledge? At Hiab—the global market leader in load handling equipment—we are looking for a Product Support Engineer & Trainer for 40 hours a week. You will be based at our branch in Meppel, the Netherlands. As a Product Support Engineer & Trainer, you form the technical heart of our organization and report directly to the Team Lead Service Support. Your role strikes a great balance between providing high-quality technical support and delivering training sessions. Key Responsibilities Supporting customers, dealers, and service centers with technical inquiries and issues—on-site, over the phone, and via remote supportAdvising internal departments on the sales and installation/assembly of our cranes and demountable systemsDeveloping and testing customer-specific solutions, such as custom PLC control systemsPreparing quotations for modifications or overhauls of cranes and demountables, as well as managing product recallsFeeding field experience back to our manufacturing facilities to drive continuous structural improvements locally and globallyPlanning, developing, and delivering technical training sessions for employees, managers, and dealers in the Netherlands and BelgiumCreating work instructions and training documentationProviding clear delivery instructions during the handover of HIAB products. What We Are Looking For Relevant qualification at the Dutch higher vocational (HBO) or upper secondary vocational (MBO level 4) levelMinimum of 3 years experience in a simialr roleBroad and in-depth technical knowledge of hydraulics, electronics, PLC technology, vehicle technology, and mechanicsStrong instructional skills to convey knowledge effectively and enthusiasticallyStrong analytical thinking skills, numerical and cost-conscious insight, and knowledge of business processesExcellent skills with PCs, remote support software, and measuring equipmentFluent/Native Dutch language, both written and verbal and good command of the English language. French language skills are considered an advantage. What We Offer As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. Our Benefits Include A challenging position for 36 - 40 hours a week with Meppel as a permanent baseA competitive salary, depending on your knowledge and experience, within the applicable remuneration matrixGood employment conditions according to the Metalektro Collective Labor Agreement, including an excellent pension, travel allowance (or the option of a lease car) and collective health insuranceA pleasant work-life balance with 27 vacation days and 13 ADV daysThe possibility to work from home 1 day a week (under conditions)Growth and training opportunities within an international, financially healthy market leader. Ready to apply? Click on the apply button below to send in your application. Applications will be reviewed on a rolling basis. We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. www.hiabgroup.com