Customer Engineer

Contact: Feel free to connect with https://www.linkedin.com/in/gchambers/ Senior Forward Deployed Engineer | Voice AI Startup About the Company Our client is a fast-growing Y Combinator-backed Voice AI startup transforming sales, support, and customer engagement. With $5M in seed funding and approaching $65M ARR, achieved with just 30 people, they're building the standard for voice automation at scale. The Role As a Senior Forward Deployed Engineer, you'll embed directly with enterprise clients to deliver production-ready voice AI solutions end-to-end. You'll be the bridge between technical and non-technical stakeholders, driving adoption, shaping the platform through field insights, and becoming a go-to expert on building with voice AI and LLM-powered systems. Key Responsibilities Lead full project delivery using a cutting-edge voice agent platform — from prototyping through to production — communicating progress and risks clearly throughoutBuild full-stack integrations (Python, JavaScript) with enterprise tools including CRMs, ERPs, and scheduling systemsPartner with sales to gather requirements, prototype demos, and present system designs to clientsDevelop deep expertise in voice AI solutions, including LLM prompting strategies and best practicesScope projects, resolve blockers, and keep cross-functional teams aligned with concise, effective updatesCodify reusable patterns into tools or platform componentsTranslate field feedback into actionable product and GTM recommendations Requirements Ideally 2+ years in a customer-facing technical role — Solutions Engineering, Technical PM, Customer Success/Support Engineering, or founder/analagous experienceExceptional communication skills, including the ability to explain complex technical concepts to non-technical audiencesProven track record delivering systems in fast-paced, ambiguous environmentsProduction-grade coding ability in Python, JavaScript, or equivalentWorking knowledge of LLM-powered systems and their UX implicationsProactive risk management and the ability to maintain momentum under pressure Compensation & Benefits Salary: $200k-300KEquity providedLocation: Redwood City, CASchedule: Full-timeLocation: Redwood City, CA100% medical, dental, vision coverageUnlimited meals and snacksGym, internet, cellphone and commute reimbursementVisa sponsorship available (H1B, TN, L-1, E-3, F-1, O-1) Interview Process Recruiter intro call (15 min)Technical phone interview — live coding on CoderPad (45 min)Onsite/virtual interviews (2–3 hrs): Communication, Architecture Case, and Problem-Solving rounds