Summary
✨ AI‑Generated
A technology services provider is seeking a field engineer to install, maintain, and troubleshoot computer systems while supporting end users and delivering reliable technical solutions.
Highlights
Provides hands-on technical work, accredited training opportunities, and exposure to enterprise IT support environments.
Description
What Success Looks Like In This Role
As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers.
You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a good understanding of IT concepts.
This specific role is based in Sydney (Rhodes) supporting users across Australia.
You Will Bring
Our preferred candidate must have previous experience in a similar role, with a high-level technical proficiency in the service of client products.
The candidate must have knowledge in IOS and MS software/configuration/ installation, and multiple years’ experience.
Successful candidates must demonstrate strong customer service focus, a can-do attitude and ability to build client relationshipsYou will be a clear communicator, and have a demonstrated attention to detail, and ability to manage/follow processesMaintain a high degree of professionalism in actions, demeanor and dressUnderstanding of KPI’s and Service level agreementsWillingness to work flexible hours based on client requirements.
No travelling involved.
You will be successful in this role if you have:
Experience providing troubleshooting and accurately documenting all incidents & problems.Working to achieve team-wide service levels for product support and issue resolution.Offering an excellent level of customer service always.Generally, 1-2years’ experience in area of responsibilityMust be an Australian Citizen / PR holder
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