Summary
✨ AI‑Generated
A field support engineering position responsible for resolving hardware and software issues, assisting users, and maintaining IT infrastructure at customer sites.
Highlights
Hands-on technical support role involving hardware, infrastructure troubleshooting, and direct customer interaction.
Description
End User Support Experience :
Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.Good Customer management skill,Good in oral and written communicationAble to interact and work with customer at different levels.Self- Driven and result oriented.Really passionate about the workAbility to work with deadlines and complete tasks on time.
Hardware Troubleshooting and Repair :
Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessoriesBasic knowledge of enterprise LAN, WAN, Server setups and concepts.
Ability to perform smart and physical assistance activity under instruction, at sites.Ability to lift / move computer equipment weighing up to 50Lbs.Conference room A/V equipment assistance & troubleshootingBasic VOIP phone configuration & troubleshootingSmart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
Operating System & Software :
Skilled in desk side support for installing & troubleshooting Operating Systems (Windows 11 / Win 10 / MAC / Linux)Experience with Anti-spyware and Anti-virus software.Basic installation and troubleshooting of standard software’s / application like Adobe, browsersBasic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principlesBasic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),Basic understanding on Data backups,Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,Basic configuration & troubleshooting of Apple machines /mobile devicesContribution towards creating KB articleEnsuring all SRQs, Incidents are addressed within stipulated SLA timelines
Tools & Process :
Knowledge and experience on Service requests and incident management process,Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
