Dynamics 365 Developer

Responsibilities Configure and customize Dynamics 365 Sales module in alignment with evolving business requirementsDevelop and manage solutions using Customer Insights – Journeys to optimize customer engagement workflowsDesign and implement Power Automate flows that drive automation and process efficiency across the D365 ecosystemCollaborate with stakeholders to transform functional requirements into robust technical solutionsTroubleshoot, maintain, and optimize existing configurations and custom solutions for performance, scale, and best practicesExecute testing, updates, and enhancements, ensuring compliance with D365 and Microsoft standardsPartner with cross-functional teams to integrate Dynamics 365 with Power Apps, SharePoint, and third-party applicationsPrepare technical documentation, including design specifications, configuration guides, and release documentationRequirements (Must Have Skills) Proven experience in configuring and developing within Dynamics 365 SalesHands-on expertise with Customer Insights – Journeys (CI-J) module functionalityStrong proficiency in Power Automate for building and managing workflows and automation processesSolid understanding of the Dynamics 365 ecosystem, including Microsoft Dataverse, plugins, workflows, and custom entitiesBasic integration knowledge of D365 with other Microsoft tools and third-party applicationsStrong problem-solving and debugging capabilities with excellent attention to detailEffective communication and interpersonal skills to engage technical and non-technical stakeholdersNice to Have Skills Microsoft Dynamics 365 Certification (e.g., Sales Functional Consultant Associate or Customer Insights certification)Experience deploying and managing marketing automation solutions in Customer Insights – JourneysFamiliarity with CRM workflows and customer engagement strategiesExperience working in Agile or Scrum development environments