IT Support Engineer

IT Support Engineer – Utrecht, NetherlandsContract Type: Freelance Contract Duration: 1 Year Location: Utrecht, Netherlands (On Site) Language: Fluent English + Dutch Job OverviewWe are looking for an experienced IT Support Engineer to provide technical support and ensure smooth IT operations in an enterprise environment. The ideal candidate should have strong knowledge of ITIL processes, IT infrastructure, Active Directory, ticketing systems, and hardware/software troubleshooting. Key ResponsibilitiesProvide IT support in line with established ITIL processes, including Incident, Change, and Problem Management.Log, qualify, categorize, and route tickets according to ITIL standards.Troubleshoot and resolve hardware, software, operating system, network, and infrastructure-related issues.Work with ticketing platforms such as ServiceNow and other ITSM tools.Raise and manage service requests with vendors and manufacturers when required.Perform access management, including verification and proper documentation of system access.Handle escalation management and participate in crisis meetings when necessary.Act as a key link between IT Operations/Production and technical teams to ensure effective issue resolution.Analyze technical issues, identify root causes, and provide effective solutions.Maintain accurate documentation and ensure timely updates within the ticketing system.Technical SkillsActive DirectoryServiceNow / ITSM Ticketing SystemsITIL processesWindows / Operating SystemsHardware & Software TroubleshootingNetworking fundamentalsKnowledge of databases and storage environmentsStrong analytical and problem-solving skills