Junior IT Support Officer

Role: Jr IT Support OfficerScope: Be part of the team who owns the IT landscape for Teamleader x Yuki x AdminPulseLevel: JuniorLanguage requirement: Fluent in English, Dutch is a huge plusLocation: BelgiumWho are we and why should you care?Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses.Here’s what we bring to the table:Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.Teamleader One: the go-to e-invoicing software that self-employed pros can count on.We’ve also been growing smarter through strategic acquisitions:Teamleader Orbit (2019): helping medium-sized agencies thrive and scale.Vectera (2022): powering seamless customer meetings.Dexxter (2024): making financial admin a breeze for freelancers.Curious to learn more about us, our products, and why you’ll love working at Teamleader? Check us out here.We Are Looking for a Junior IT Support Officer to Join usYou’ll be joining Teamleader, Yuki and AdminPulse: three SaaS companies with offices in Ghent, Antwerpen and Barcelona, part of the international Visma group. We're growing, and our IT landscape is growing with us. It's time to have a dedicated team owning it.This is a rare chance to start your IT career with real ownership and a lot of support. You'll be the go-to person for everything IT for our 300+ colleagues across our offices: from making sure a new hire has the right laptop on day one, to keeping our devices up to date, to helping keep our office infrastructure running. You won't be thrown in the deep end alone. You'll be trained and coached by an experienced senior IT coordinator who knows our stack inside out, so you learn the ropes the right way from day one.If you've just finished a tech or ICT education and you're itching to get your hands on real systems, real hardware, and real problems, this is where you grow fast.As our Junior IT Support Officer, your mission is to keep IT running smoothly for our colleagues across our companies and offices, and to grow into a well-rounded IT professional while you do it.This is a hands-on role. You'll solve what you can yourself, learn quickly from the people around you, and know when to escalate what you can't yet handle.Hardware & devices: Help set up laptops for new hires (Windows and Mac), keep our devices up to date, and support the full lifecycle: setup, repairs, returns, and shared/loaner devices.Second-line support: Be a friendly point of contact for colleagues with hard- and software questions, and learn to own the escalation path to Visma IT.Office IT: Help keep office infrastructure running (Wi-Fi, meeting rooms, audiovisual and event tech) and flag what needs improving or replacing.Tools: Help roll out and maintain group-wide tooling (Slack, Notion, Google Workspace) and learn how tool selection and policy work across the group.Learn & grow: Absorb knowledge from your senior coach, take on more responsibility as you go, and build a strong foundation across the whole IT landscape.Why others chose Teamleader x Yuki x AdminPulseWe have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.On top of that, you’ll get:An extensive training budget.A hybrid working model: a pleasant mix of office and home working.Daily budget-friendly in-house prepared lunch and dinner options (only in our Ghent office)32 holidays on top of the standard public ones! (based on full-time employment).We value diversityOur ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.