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Retail Customer Service Manager

Entain — United Kingdom · Posted ~3 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Complaint handling Problem solving Sales target achievement Shop operations Team collaboration

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Summary ✨ AI‑Generated

Join a dynamic retail team as a customer service manager, where you will build customer relationships, handle transactions, resolve concerns with empathy, support day-to-day shop operations, maintain high standards, and work toward defined performance targets. The role includes opening or closing the shop and helping customers use in-store services and terminals.

Highlights

Customer-facing retail role with hands-on responsibility for service quality, transactions, shop standards, and daily operations. Offers opportunities to develop customer relationship, problem-solving, and team-working skills in a dynamic environment.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.